Bike Authority

Honest and great quality bike shop. There was a special promo running on what I think really believe is my dream bike. Bike Authority has been selling Yamaha ebikes for a couple years. I went in and test drove a large Wabash RT and INSTANLY put a grand down on a small (My size.) Mr Hendrix was awesome A guy I could trust 100%. HE was not a normal guy. I talked to him on the phone. Asked if they were commission. He said no, but still find him when I come in there. I did and we had a great conversation about bikes, healthy stuff and all kinds of pleasant conversation. That is one thing I DONT get at other bike shops (That I drove past) I get "Just the facts" in and out. This was a cool experience. If they get it delivered and assembled before my camping trip 8 days after I bought it Ill have to edit this review. lol. Im not expecting that. Anyhow. I drove past 4 bike stores I know to come to this place and I'd do it again. Great pricing. Clean store, a great amount of products. A really nice shop area with two guys happily grinding away on bikes. Tons of accessories. I scanned a few prices.

Now you are probably going. "This guy is a shill" Nope totally not and Ill come up with a negative about this place. The location is very easy to get to via I77. BUT! it SUUCKS if you (like me) want to ride your new steed home (11 miles) Literally you are in Boomer Danger central with no bike lanes and What I call really dangerous roads. (im a 2000-3000 mile a year bike commuter on Strava) So weird location for a bike shop. Id call these roads Black Diamonds until you get to the metroparks or the CVNP. I may still ride it home and just haul southwest torward the metroparks (increasing my trip by 5 miles) or I may try to drop into the towpath to the ENE. Not sure.

Outstanding Experience at Bike Authority!

My wife and I recently bought our second set of bikes, and after being turned away by another local shop due to low inventory (and being told to come back next month), we were thrilled to discover Bike Authority. Mike and his team went above and beyond to help us. Not only did they have the exact models and sizes we were looking for, but they also made sure both bikes were perfectly fitted for us.

One of the bikes needed to be ordered, and the owner had it delivered within 48 hours and assembled the same day. Their commitment to customer service is top-notch, and we couldn't be happier with our new bikes. If you're looking for excellent service, quality bikes, and a team that truly cares about getting you what you need, I highly recommend Bike Authority.

We will definitely be returning for any future bike needs!

Fantastic experience! The customer service was outstanding. My husband took two bikes in for repairs, and they did an impeccable job. There was a minor billing error that they caught after he picked up the bikes. They promptly corrected it and didn't charge him due to the mix-up. Highly recommend this place! My husband actually wanted to give the 5 star review, but he had given them one 5-years ago so I decided to write one in his stead.

I have Di2 shifting, and it failed on a bike I didn't buy from Bike Authority. The front derailer unit failed and needed replaced. Bike Authority was able to get a warranty approval from Shimano and replace this part( which hey happened to have in stock) in a couple of hours. What could have been either really expensive or a really lengthy repair was turned around in hours! Jess and the mechanics did a great job, and I am extremely thankful. Take your bike here. You will not be disappointed.

No upselling or nonsense. Their $9.00 tool saved me $150.00. Friendly. No condescending attitudes.

Sherman & the other guys at Bike Authority saved our butt. My son’s handlebars broke at Triathlon National Championships. They had a set and scrambled to get them on the bike so he could race the second day. Thanks for the awesome service. A great shop!

We got wonderful service when shopping for my wife’s Trek Marlin 5 mountain bike in red color. Staff are knowledgeable, the place is clean, selection is great- what’s not to love? Highly recommend.

I always get my bike worked on here! Great staff, great selection of products, worth driving extra to go to this bike shop!!

Thank you so much for volunteering your services at USAT Nationals!!! It helped many of us through a stressful event.

As for you Fred's who review business, leaving them one star for dumb reasons... go hit a pothole.

Someone here helped me identify the serial number on my bike. They were super friendly, patient and successfully helped me figure out which of 3 numbers was my serial. Thanks!!

Very knowledgeable.
I'd say they are educators.

5 stars!

Every single time I come to this store, I am just amazed at how polite the staff is how incredibly helpful they are, and how much value I get from the repairs that they do. You can see clearly that they are not just trying to rake you over the coals, I wish that my car dealer was like this. For some time I tried doing some my bicycle maintenance impairs myself from videos. I watched on YouTube but in the end these guys do so much better job than I ever could’ve done and do it for such a reasonable price that taking my business there is a complete no-brainer.

I just want to say how great the service was at the shop and how great was Mike?

Went in knowing exactly what I needed and Mike was able to help me find it in the store immediately. Really nice shop with a lot of nice new bikes. Will definitely be using this shop for all my cycling needs going forward!

I have been a customer going on five years now. The staff is excellent. They are very knowledgeable and I know the parts and service I purchase are top quality. They have helped transform me from someone who did no outdoor road biking to an enthusiast riding 10 months out of the year in northeastern Ohio. If you are interested in taking up cycling, it is worth your time to drop by this place.

Went in looking for a bunch of replacement parts for a 10 year old mountain bike. After asking several questions the nice lady went in the back and after about 10 minutes came back with a stack of parts. I took everything home and everything fit and worked perfectly!
I was back a few days later for a few more item and again they had everything I needed. Great bike shop!!

Went in because of brake and gear shifting issues. Glad to say that they were able to fix my issues in less than 24 hours which is much faster than the foreshadowed. Had a great 25 mile ride. My bike rides great!!

Had an item listed on website for a 10 pack of caliper mounting bolts. Emailed me to tell me the price was per bolt not per 10 pack. I stated I no longer wanted the item because it was too expensive. The owner of bike authority took the time to reach out to me and explained that there was a mix up with the manufacturer. He then sent me the bolts free of charge. What great customer service!

Sherman and his staff are absolutely wonderful. They are very informative and attentive. We are fortunate to have a great local bike store. Mike is very professional and precise with bike fittings. I wouldn’t go anywhere else.

Great service and information. I recently stopped in looking for a replacement part and while they couldn't get it (no one can) the gentleman did help me find a used one. Bought a few supplies while I was there. Highly recommend for new bike purchases and gear.