New Albany Ace Hardware

I called the store on the phone and was surprised that a human being answered. The person that I talked with was very pleasant. When I told him exactly what I needed he immediately started looking for it. He told me that he has a larger piece but would be happy to cut it to the size that I needed. I had been trying to find a 1/4” plexiglass sheet. The big box stores said that they had it, but in full size sheets. I found one big blue store that said he could cut it to my size. However, it was more expensive than I thought it would be. The price at ACE Hardware in New Albany was about half the price that I had been quoted at the big stores. The piece was already at the front desk when I arrived and it was ready for cutting. The associate cut it for me perfectly and I even was able to pay with Apple Pay. While waiting for the piece to be cut, I scoped out some other parts of the store. It seemed to me that they have just about anything the big box stores have but in much smaller quantities. They do have one thing that the big guys don’t have. SERVICE! It is worth the drive time to shop at this store.

Terry, from this location, is AWESOME! He spent a good 5-10 minutes just talking to us and helping us find some screws for our table. He was very kind, friendly and genuinely very helpful! We got to create a little bond and we will definitely will be back at this location, in the future!

We are lucky to have this place in New Albany.
The staff is awesome. Energetic, knowledgeable, friendly, and really willing to help.
Any time I need something for the home I like to give them the chance.

Love this place, the team here have always been friendly and welcoming. I usually have a particular need or something to find and I’ve always found someone to help me, walk me through the options and find me something that works. They are a great local resource and I would highly recommend them.

I needed a new grille in a big hurry. Everywhere was quoting over a week for delivery except Ace. So I placed an order through their website as the promise date was too good to be true.

I followed up with the New Albany store and spoke with Tami who was excellent to communicate my needs. On the day of delivery Conner was equally as nice to work with and help with setup.

I normally shop at the other two major hardware stores but this level of customer support and communication I rec'd from Ace has won my future business. Thanks for saving our weekend bbq!

I visit a couple times a week. It's a great place ifnyou need a thing or two but the prices prohibit me from doing any real shopping.

These people are the best. They have always been there to help. They helped replace the glass in a War on Terrorism shadow box in tribute to my son. Gratefully appreciated

Got a milwaukee impact and the batteries were bad they made sure to replace them and make it right they were very helpful and got me what i needed

This place is a hidden treasure. There are always knowledgeable and friendly people who are ready to help you with your projects. There is an amazing inventory in such a small space, and many unique items that you just wouldn't expect to see in your local hardware store. The paint department is top notch at digitally matching colors, and they have a great variety of quality name brand paints and supplies on hand and ready to mix.

This was the first time I've been to that store and those employees were awesome 👍 We're looking for some stuff and they didn't carry it at the moment but are still trying to help with the alternatives. We asked for a nearby grocery store and one of them walked outside and gave us directions. Don't rush or try to avoid or ignore us! Very pleasant environment, definitely recommend them to my friends and family! 5 stars!!!

Basically the place was fully staffed. It was so staffed that we were asked if we needed help in every department. I mean, that's cool I guess. Were very helpful for us in finding screws. They liked our shirts. Which was nice of them to say that. I mean. I dunno what you guys are doing but the employees so seem happy to be there.

Also there was a rib truck and a lemonade stand there? Wow. Fun.

Always friendly and helpful people👍👍

Very clean with extremely helpful staff. Carried the tiny screws I needed for my mobility scooter fob and even put them in for me.

The staff at this location is absolutely by far top tier! Every single employee I encountered went above and beyond to assist me. I've been to other locations but this is the one that I will return to going forward. Very helpful. Management you have done a great job with hiring the right people at this location!

Never very crowded, staffed very well. Employee's are extremely helpful and courteous. I've been here several times, and even when they're busy if you need assistance you won't be waiting long. They literally have an army of employee's, including what appears to be reserves. Store is very clean, it is by far the most impressive hardware store in the city of New Albany and Columbus.

Absolutely AMAZING people. If you just want a verbal hug, good service and great prices this is it❤❤❤❤. I'm glad my dad sent me here. I'm No longer going to the competition! Merry Christmas

I had amazing customer service a gentlemen named Ron even gave me his pin, when I said I was looking for pens! It’s hard to come by genuine customer service and that’s why I love coming to ace they are always out to help you and get you the product you need.

They are definitely a little more pricey but the convenience of them being 2 minutes from my house makes it worth it. I came in there today like I have done hundreds of times and I was completely blown away on the help that I had received by an older gentleman with a project that I was going to do one way and he gave me his input and I followed it his way and it worked out amazing

This place has a great location, knowledgeable, helpful,friendly , employees and ,Jon in plumbing, made what could have been an indoor pool a small puddle. I am glad they are there and recommend this hardware store even if you have to drive a little farther.

I had to buy a step ladder. I am a person who cant change a light bulb. The staff there was very helpful and helped me load my 12 foot step ladder safety into my Toyota Rav. I shopped around and their prices were very good.

They have a new customer for life now.