Chase Bank

Opened earlier than stated and Damian was very nice. Sometimes this block gets sketchy, but usually no problem going here.

This branch is always kept clean and safe. Staff is very attentive and courteous. Thanks CHASE

Friendly staff, short wait times and plenty of ATMs make for a pleasant experience.

Front foyer with 4x ATMs. Secure and locked after hours. 24hr access with your bank card.

A bank is a bank but here I've found some good helpful workers

Always treated kindly by all staff.

Honestly everyone here is super insightful and also helpful.

Friendly and helpful

Meets all my Banking needs with great service and attentive staff. Once they get to know you, they speak with you and always ask if there is anything in particular that you may need at that visit.

ATM always work and this place is kept very clean.

It works for your needs. I find that the teller's who have been there for sometime are really nice. They certainly beat Citibank across the street

If you can I suggest avoiding this Chase at all costs. It's filthy, the ATMs are always down and Josefa is the nastiest person I've encountered so far! I had a question about a CD and she was completely dismissive, looks and acts very manly too

WOW. Haven't been moved to make a review in a long time. Just walked in there to ask them to verify my ID to finish opening a new joint account with family out of state-You would think they would want to help a brand new customer they're always begging to get. 4 bankers sitting there, only 1 customer in the whole place. Security guard scrolling thru her phone. The head teller guy and multiple other tellers...no one in there..Literally somehow they would not help me. I pushed back asking the teller to go ask the bankers sitting there with no customers if they could pretty please do this 10 minute thing for me-Nope. Literally a joke. Wanted me to make an appt and come back next week. Today is my off day. I sought out a branch open on Saturdays. Wants me to take time off of my job to come back when its convenient for them. Then finally fought thru the cust service line to reach a different Chase 10 minutes further from me-The gal said "No problem, that only takes 10 minutes anyways, come in whenever, I'll help you".

Ashamed of yourselves-Not only are you in an awful location, you treat the customers that come there to get help to give your bank money, horribly.

The bank at Astor Place was SUPER helpful-Go there instead.

I’ve been calling all day. No one picks up. Horrible fraud protection system. I live in another state and they allowed someone with a FAKE drivers license to withdraw from my account. Didn’t ask any of the security questions I put in place. Should have checked if the license was fake considering it’s out of state. This and the New Jersey branch in Union both allowed the same thing to happen. The fraudsters called the bank prior and Chase noted the suspicion and didn’t even call me. Could have prevented this whole thing The entire Chase Bank is horrible. Customer service doesn’t communicate with each other. Bounces calls all over the place. CHASE IS THE WORST