Mattress Firm Hamilton

Great experience at mattresses firm in Hamilton. We haven’t purchased a mattress in 20 years & Richard made the selection easy. After a couple of days we made a decision & returned to the store to purchase. The entire process from selection to purchase was made easy & enjoyable by Richard!
Thanks

Appreciate can bring your own sheet to test lying on mattress(s) you are interested in purchasing.
The store agent at time of my purchase was fairly new but took the time to answer all my concerns and even humbly called the manager on the phone when he needed proper direction or needed assistance answering my ? while present. Showed patience & excellent custom service👍🏾.
Only recommendation is to listen better to specific concern or question customer has because often unnecessary to answer starting from the beginning.
However still rated my experience with 5 stars because of above comments & rep was willing to listen to the 1 recommendation. Thanks!

Great experience with Tony D. finding the right mattress! He answered all questions and helped us pick the perfect mattress!!
Delivery was quick and went smoothly. Rony and his crew were very professional and had the bed set up in no time. Rony made sure the power base fit my existing frame and that it worked correctly. Explained the features to me. Great guys!!!!
If you need a mattress and want great service all the way around…Go see Tony D!!!

We received exceptional customer service from Tyler. He was professional yet super friendly and very knowledgeable. His expertise and careful assessment of our needs made our mattress buying experience a very pleasant one.

Mia is the best! Ask for her if you need to buy a bed. Very knowledgeable, kind, and friendly.

Our sales person Daniel was very helpful in selecting a mattress that was a right fit for us. He took the time and had us try several mattresses until we found the one that was very comfortable, and in our price range. The store was well stocked and very clean.

Kind, friendly and helpful staff helped us pick out the perfect mattress! They explained differences and then let us make the decision without pressure or hovering.
Can’t wait for a better nights sleep soon! Also our mattress gets delivered in 2 days - which is awesome and super fast.

The Sales Rep. Richard was very kind. He helped me find the perfect mattress and box spring !

Marian was incredibly kind, knowledgeable, and helpful! She patiently answered our questions and comprehensively guided us thru the process of choosing a mattress. She was also incredibly respectful of our budget and made the whole experience a positive one. Mattress firm is lucky to have her!!

was extremely pleased with what the store had to offer. It gave me the opportunity to test and select what was comfortable for me. Great sales person also helped.

Who knew buying a new mattress could be a fun thing!
We walked out feeling like we had just visited and old friend.
Doing business with Dan Buzz was a pleasure. My wife wanted to introduce him to our single daughter. Now that’s a great salesman.

Robert & Catherine Forte

This was a great experience, my salesman Tyler was great! If you go there def ask for him! He made the boring experience of buying a mattress a fun one for my boyfriend and I. I’m so excited for my new bed! 🤗

Very great experience, Stacy was the best! She was extremely professional and super polite

Great service, I wanted a new mattress and went to check out the Black Friday deals. I found the one I really liked and Tony was very very helpful and explained to me the discounts and add-ons for black Friday. Excellent service.
I don't have the mattress with me yet since they didn't have it in the store, so I'm gonna pick it up directly from the warehouse.
Highly recommend do business with them

Had a great experience here. Tony D did a great job. He was very patient and showed us several mattresses. Explaining the difference between them. There was no rush. He took his time with all of the details and process. This was and enjoyable experience.

We were greeted by a friendly knowledgeable sales person named Tony D. Tony listened to what we wanted and our price range and guided us to exactly what we needed. There was no up-selling pressure and delivery is scheduled for two days after we our purchase. A quick and easy shopping experience

I was looking for a mattress for my new home in a new area. Tony was great, he spent a lot of time with us to ensure we made the right decision. We didn’t feel rushed or pressured to buy an expensive product (even though we did LOL). I feel we made the right choice because of the guidance of Tony in the store.

Stephanie has been beyond helpful & the reason I return to this location. I ordered a bed in April 2021 and shortly after I ordered a pillow. Stephanie took her time evaluating my issues and found the right pillow for my needs. I appreciate her hard work so much, especially in this hard time where many jobs don’t have enough staff. She truly made me feel like a valued customer. I have not felt this way in a long time. Thank you!

Tony was great to work with. Very knowledgeable about the product, and he has a pleasant easy-going manner. He even followed up the day before the delivery to make sure everything was on track. We would definitely call him again if we needed anything else.

My wife and I went to Mattress Firm looking for a new bed. Brandon greeted us and took a gracious amount of time finding a bed that was suitable for our needs. He was a pleasure to work with. Friendly, honest and trustworthy! Highly recommend!