Express Scripts Inc

I'm seeing all of these bad reviews. I've been using Express Scripts for a couple of years now and I've never had any issues. Their Customer Service has always been good for me as well. Prescriptions come on time and I was even notified that my prescription was discontinued with no delay. I still have plenty of meds which means I have time to find a med replacement. Also, home delivery is seriously amazing, especially when you live in the country! Thank you, Express Scripts!

I did also want to mention that if you are in desperate need for a medicine, you can have your prescription transferred to a physical pharmacy. You don't have to use the delivery option if I'm not mistaken. Just trying to help those complaining.

Shocking experience this morning. I called to get updated information on delivery of medication and was told it would be shipped in 8 days. It was ordered by my physician a week ago. I requested an earlier ship date and was informed it was too late to change the ship date and I should go to a pharmacy and get an interim amount of medication. Why am I using Express ?

Just sent a letter of complaint to the St. Louis, Mo. address. Hope someone competent can fix it.

This company is a joke. I have had to rely on mail order for medications for my comorbidities for years and I have tried all the major ones. I was using pillpack successfully for years and it had its fair share of reliability issues, but nothing close to Express Scripts. With an insurance change last year to Cigna came new rules and Pillpack couldn't fulfill the 90 day supply requirement by the insurance and neither could my local Walgreens because they "weren't allowed to" by Cigna contract, so I switched to Express Scripts which is Cigna's own mail order script house. They never fill the prescriptions when you put in a request and then the "customer service" people will lie to you over and over again to get you off the phone. It takes weeks for new prescriptions from your doctor to be "approved" by their in house supposed pharmacists and then it takes additional weeks to pack your stuff and ship it forcing you to go get emergency fills for your medications over and over again. They never tell you the truth to your face that they don't care and just want you off the phone. I called 2 weeks ago and I was told my pcp needed to write a new script, but when I spoke with the Dr office they had sent it 2 weeks prior. I have had customer service tell me contradictory things that their app didn't show. Just yesterday they said I had no refills left for one of my meds and they needed to wait for the pcp to rewrite the script when their own app said it l had one fill left and so did the bottle I had in the cabinet. I waited on the phone for 20 minutes and then I was told that my pcp had authorized a new script for something that I will run out of tomorrow and has been in "processing" with Express Scripts for 3 weeks. Today, my pcp knows nothing about this request by Express Scripts and neither does my local Walgreens who they said would be receiving the script today. It's an absolute circus over there and they don't care if they could potentially kill me in the process. It's criminal what they're getting away with.

Thankfully I could still get that one med filled locally they claim I didn't have available. I don't know what they're doing over there, but they need to be investigated by the FDA and other government entities and probably investigated for price fixing and railroading their customers too. I have never said this about any business, but if I could, I would give them a NEGATIVE 5 stars.

If you need a prescription filled right away, DO NOT use this company!! I had a prescription called in for an antibiotic for a UTI! Over a week later, it hasn't even been shipped yet!! They also give you the 5th degree when it comes to side effects!! I have never seen such a horrible health care company!!

They lose prescriptions, mess up deliveries, delay medications. There is always some reason I have to call and get interviewed by their idiot computer prior to talking to a human being to get them to release my medication.The one nice thing I can say about them is that when you finally get in touch with a human being they are polite and professional. Unfortunately they are tightly controlled corporate work force and do not have the freedom to personalize your service. I alternate residences and have my prescriptions sent to the residence where I will be staying. If my last prescription went to my other address and I don't spend 20 minutes on the line with them assuring them that I really do live at both residences and know where I want the medication sent they don't send my medication. There are only two residences for them to keep track of but there is only one "box" for them to fill the address in on their computer. I am not an angry person but about every other month I find myself on hold thinking to myself "I hate Express Scripts".

Awful customer service! They took almost 2 weeks to process my prescription, every time I called I was given the runaround. They took money out of my account without authorization. I have to argue with them every time I need to refill my prescriptions. It's such a hassle dealing with them. I wouldn't give them any stars, cause God knows they don't deserve any.

Terrible. Order from them if you don't need your medications. Three calls being told order was corrected and all set, followed by 3 e-mails negating that message. 3 strikes and you're out. Save yourself the frustration and pay attention to every rating being one star. Don't get sucked in by supposed "savings". Next.

Awful customer service. They won’t contact your doctors office even though your insurance send you a notice saying “we will even call your doctors office for you” HA. This place is not helpful to the customer at all and I HATE that I being forced to use it by my insurance company.

Absolute garbage service. Have been waiting on my prescription for 3 weeks and they keep denying it saying it needs prior authorization. My doctor has authorized it 10 times allready.

horrible phone app, horrible website, rude phone support who gives out wrong information. The entire company is a joke, its a good thing nothing important is on the line like my health.. (Diabetic)

To say they have horrendous customer service is an understatement. You can't even get through the automated system to talk to a real person.

Mail order is a joke, constant changes in co pays, dont waste your time calling them, they wont help you.

terrible customer service

Always gets it wrong and lengthy, rehearsed customer Service

They will lose your medicine