A-1 Mini Storage

I was given good care by the on-site person in charge of A-1 Mini Storage in Freeport, IL. I think her name is Ellie. I contacted her and asked if she would check on my storage unit because it is not easy for me to go to the storage area due to some limitations of mine. She walked way back to my unit and checked on it, and reported back to me, which was very helpful. Her help eased my mind. And, she was very nice and gracious to me. In this era of people doing just their minimal job, this worker understands how to go the extra mile for customers. I will continue with storing my items with this organization because of the good care I received.
Regards,
Tom S.

Great people they just need to become more technological, other than that I didn’t have any problems.

Ellie is the best customer service rep I've ever spoken to. She is so kind, thoughtful and courteous. I wish everyone was as helpful and nice as she is. Thanks Ellie see ya soon and can't wait to meet you.

Just have to make sure u drop it off prior to pay date, and make sure u arnt being charged extra for thier mistakes , what i seen in reviews.

Wish I could give no stars....Obtained a storage unit with A1mini storage on 6/16/16 and have paid the rent on time every time. My biggest complain is they aren't good at keeping records! They are trying to claim I owe them $75 for not paying July rentals that I obtain the unit in May. I am OCD about paying my bills on time so I know damn well I didn't miss a payment.
Do NOT use this storage unit facility! They are terrible with keeping track of who has paid and who hasn't!

Left storage cleaner then when rented with better than 30 day notice of vacating and they did not return deposit after several attempts to get it back

There is never anyone on site. They only take checks and take weeks to cash them.

I called about some information and the lady was really rude. Not getting my business.

Most unprofessional lady I have ever met