Total Self Storage

Best storage facility hands down

I like that I can come and go when I have the time.

Good service at a decent price.

Business ran by messaging. Left a message never got a reply. Poor way to run a business. Found a storage unit North of Freeport. They have a person that answers the phone and answers all of your questions. Now that's good business!

My husband and I have been renting a unit here for 1 year. We have had an occasional late payment but never more than a week or so. April 15th, I had a text conversation with the on-site manager. I paid $230 which included a late fee and what I understood was an additional 2 months. The manager, Lori, stated I was now paid in full through June 3rd... We tried to pay our June and July payment today and she insists we owe $220. $50 of which are late fees for the month of May and a "lockout fee" and also includes Mays payment amount of $60. She was rude from the moment I asked to see the invoices as I knew that this amount could not be correct. She would not allow me to help her understand that I couldn't have possibly accrued any late fees or lock out fees during May, because I paid for the month of May on April 15th. My husband needed tools from the unit for work so after 30 minutes of her resisting every attempt I made to right this and absolutely ZERO interest in letting me explain why her computer print out invoice was incorrect, I at least got her to agree to letting my husband get "4 or 5 things" as long as I made a payment today. We went to the storage shed. I made a payment, she escorted us to our unit. My husband put pieces that attach to his table saw in a bin,
and then was going in after the saw itself. The manager Laurie or Lori, proceeded to start saying NO NO THAT BIN IS MORE THAN THE 4 I SAID YOU COULD TAKE.!!!! I attempted to explain how it all went together but was just disassembled. She wanted NO part of wanting to understand this. AND THEN THIS WOMAN GRABBED THE OVERHEAD DOOR OF THE UNIT AND SLAMMED IT ON US!! Literally came down forceably enough it caused a large knot on his head, cut open his face and arm and cut my shoulder and a small split on my lip. I had a dash cam recording this and I made her aware of it. I again tried to show her it was ONE UNIT but just taken apart as to fit in the truck better. She immediately started denying she did this and I demanded we involve an officer. She would not immediately call them. A great deal of juvenile and unnecessary exchange of words ensued, we didn't bother finishing the loading of the other few items we came after, We got in our truck and left the premises. I. Have never seen a worse display of customer service or lack there of. We asked who we could contact, possibly the owner, in the hopes we could resolve this issue in an adult like manner. She refused to give us any helpful or at this point necessary information. :(

Worst place to store your stuff. Went to retrieve our belongings from the unit to find everything had been ruined from an obvious flood. We were never notified of any possible damage or flooding from heavy rains. When we reported the damage to the manager she claimed there had never been a report of damage at their facility before and blew me off. We discovered this was a lie when an acquaintance told me the same thing happened to her at this facility and when she tried to report it, the manager refused her calls and never addressed the issue. Upon inspection my husband noticed an area on the external part of the wall was rusted through. Now the manager is hiding behind an insurance clause for her obvious disregard of the condition of the units and we are out $8,000 in furniture and other belongings. My advice is go somewhere else and schedule an itemized list with your insurance.