Pella Regional Health Center's Medical Clinic in Ottumwa

I visited the Pella walk-in clinic on 11/29/23 for kidney stone indications. The attending physician was very caring and got me a referral to be seen by a radiologist in Pella on 12/5/23. If I don't eat after midnight, they can do a procedure to correct the problem that same day. To be seen that fast by the urologist and fixed, is a huge deal to me. Thank you "Jenna Zoss" for taking such good care of me in short order.

I've had a fantastic experience thus far. Prenatal care was superb, my mental health is being taken seriously, and they are very quick to respond.
Their portal is so useful. I can access all of my charts online and message my doctor any time I need to. My child hid my birth control once, all I had to do was send a message to my OBGYN and I received a message first thing the next morning that they had sent a refill over to my pharmacy. You can schedule an appointment online (both primary and walk in), look at doctor's notes from previous visits, you have access to the full list of medication you're on, and you can check when your appointments are too.
Their walk in clinic is full of doctors and nurses ready to help you if you need to be seen right away. They actually listen to you and tell you to let them know if the solution they came up with doesn't help. They also talk you through the meds they are putting you on.
Everyone is so friendly too. You aren't punished for missing appointments either. All in all will gladly continue my care there.

Great care! My provider talks with me about all options for my health care! The online portal is a very useful and great way to communicate with your physician or nurse's.

I will be very frank. Very unhappy with my health care provider at Mercy Clinic here in Ottumwa. In addition to that, the reception staff there are not friendly, don't smile and the general atmosphere seems negative. So, today I took a chance at the Pella Clinic and was very pleased. Reception probably would get 3 stars, but I saw Dr. Strong and was more than happy. Personable, knowledgeable and put me at ease right away. He had never seen me before and I had several issues. He took time with me, asked questions and set out plans for all my issues. I recommend him to any and all.

Dr Wooster is an absolute gem for your clinic never let her leave. Thank you so much for delivering our daughter

Allison Crall is a wonderful practitioner. My family feels very comfortable with her. Her nurse is also very caring.

Nurses are professional and kind, as are the doctor I saw. Also, she was knowledgeable.

The nurses were so kind and uplifting when I told them it was my first time here and doing things as an adult

Great dedicated staff . Love my care here versus other local providers . They will be our healthcare until we move to an area they dont service

Friendly staff great nurses and great doctors as far as prenatal goes. Would highly recommend 😆👌👍

Good prenatal experience for me. Professional staff caring docs

Been going there for 6 years for my health care needs.

I took my daughter to Dr Coleman. He was unpleasant, mean, refused to help, and yelled. To touchy Feely during exam.

They do not care about you and only see you as a number. My wife and I have to drive 40 min to get to this clinic. It was our first vaccination appointment and we had been talking about it for days leading up to it and having sleepless nights. On top of that I just started a new job and was working nights. We were 8 MINUTES late to our appointment and the receptionist just told us that we couldn't even see the doctor. We drove over an hour round trip with an 8 week old and because we were 8 min late the doctor wouldn't even give us the time of day. My wife, a new mom was devastated, and I had only slept 2 hours so I could be there. AVOID THIS PLACE YOU ARE JUST A NUMBER.

I enjoy all the doctors but the lack of answering and returning calls is horrible it’s like I can’t even communicate with him or her it hurts my feelings especially because of the reason I came here

Been here for 2 and 1/2 hours waiting to be done worse experience at a doctor office ever