Verizon

Amber was exceedingly awesome. But the support people who were foreigners slowed her progress down by not understanding her problems. We listened and realized her frustration in communicating with support. Too bad for company of this stature..

I've been in this location many times and the agents have never been anything but courteous and knowledgeable. Recently had a bad experience in the Oskaloosa store and the ladies here in Ottumwa happily helped me finish fixing the issue caused by my visit to the Oskaloosa location.

Great experience.. they had exactly what I wanted. Helpful in answering my questions. Friendly staff, will definitely be back.

Jessica was wonderful and very helpful. She had a lot of patience with me and listened to what I had to say. Couldn't ask for better customer service.

Our process started on Monday. We wanted to get new phones but everything was out of stock or not what we wanted. Joey from the very beginning was kind, polite, and knowledgeable. She worked hard to find the phones we wanted and even stayed well past close to get us setup when our phones finally arrived. She really saved us. Thank you Joey. ❤

I tried so many times call customer service. After being hung up on I went to the store the people you call are rude when they dk a answer you get hung up on. The lady at the store was the best she is the only reason I have service.

Heather always does a great job! She's always positive and helpful. She gets the task done quickly and proficiently. I always have a good experience.

We was greeted right away and the service was phenomenal, all our questions was answered and everyone was super friendly!

Salesman Tristan was an amazing employee. He went above and beyond to answer any questions I had and took care of me in all aspects of our business. Thank you!

I visited them last January for activation of a new cellphone and they charged me. Then in May I had problems receiving messages, couldn't reset my VZ account and VZ decided to scratch the account. I talked to many helpers over the phone but none worked out. Then I went some 3 times to the local AZ store and ran into different technicians, the first one was busy dealing with other customers and ignored me for one hour or so, I left frustrated. Las time I showed up at 9:50am and was #1 customer. This guy was able to determine the problem was incomplete activation; After talking with VZ people over the phone and giving them some cellphone #s, I left the Victra store. It took one hour, and I had the impression this guy was really good and had identified the problem. That day at midnight I got a bunch of messages from VZ that were on hold. Problem solved! I reset my VZ account. Thanks

This is not a thumbs up to Verizon, just to Heather at this location. The pst few months have been an absolute nightmare trying to straighten out everything that was messed up on our accounts. Heather personally took on following thru with everything. When I went back to her today she pulled out her stack of paperwork she had been working on, and had more information about my accounts than I did. She was extremely kind, and very determined to find the solution. She refused to except “no” or “we can’t do that” as an answer from Verizon and really fought for what we needed. She is probably the best customer support staff I have ever worked with in any industry, and she actually knows what it means to help and aid customers. Thank you Heather!!

I wouldn’t normally say that I associate good customer service with a large corporate company, Rebecca proves that people still go above and beyond. She personally helped us establish a farm account and figure out the lines we needed the devices that best suited the farm from phones to tablets and was extremely knowledgeable on which plans would benefit our region the best. Since we were taking up so much of her time I asked her to assist another walk in and she solved their problem efficiently and with a smile as well. To say I was stunned to see this level of personal care and service in a cell phone store in Ottumwa, Iowa would be an understatement. I went in expecting bored college kids that knew how to play games on the phones and got an intelligent adult that exceeded my expectations and had me leaving with more than I expected. I’m impressed and pleased. When I need another device I would check if Rebecca was available before making the drive to the apple store!

Went into Victra because my phone would not turn on. Beck managed to get it up. Since I was considering upgrading she explained the current promotions. I decided to get a new phone and she was very helpful. Great experience.

I stopped into Verizon in ottumwa Iowa and heather helped me. She is very good at what she does and will explain things to you. I will refer my friends to her any time. Great job heather and thank you.

They’ve been very friendly and helpful each time I went in. They work efficiently and are very informative with what they’re doing and what options are available to the customer.

She rocked it today . actually all the staff did this week they we're are helpful this week and even save me money and even help me do a insurance claim plus a upgrade thanks so much so much better than us cellular

I've got to admit I had a terrific buying experience today at the Verizon store in ottumwa. The manger and her staff helped with my every need even know I thought my situation was complicated they made it work out flawlessly. Thanks again.

Rebecca was very knowledgeable, fast and friendly!
She saved me money without pressuring and made my experience much better than I expected!

Shania was very knowledgeable, detailed and helpful with our 4 new phone purchases. She also got us set up on the business account to save money.

Heather was very pleasant in helping us swap phones for my son and helping me find the right case for my phone. She helped us with a smile on her face the whole time.