Cavender's Boot City

Alisha went above and beyond on the customer service. I had some boots that needed to be stretched (somewhat of a time crunch, for an event) and she really took ownership of my needs and, leaving my boots in her hands I felt so confident she would make it happen and she did. Thank you Alisha!!

They named it Cavender's Boot City. It should be called a Cowboy's Heaven. Ariat, Wrangler, boots, and more boots, cowboy hats, belts, and more. This is a great place for everyday wear or to prepare for the rodeo.

One of my favorite stores. I love getting to smell leather while I'm shopping! Ha.

Visited the Waco location today and Chris helped me pick the right boots. He was personable, knowledgeable and a pleasure to deal with. I'll be back when I buy my next pair.

Staff was really helpful and helped my daughter find the perfect pair of boots

Colby did an excellent job getting my old stetson cleaned, and formed. There are times this location is short staffed, but they have excellent customer service if you're patient.

Always the biggest, and best selection In the Waco area. We took a hat in for reshaping, and the young man working the counter did a fantastic job. They also have more boots on the shelves than anybody else!

Great experience the guy who helped shaped my husband's had was so helpful and did an amazing job!!!

Came in this morning to find a pair of boots for my friend. Chris was really helpful, letting her know about the different styles and brands. I ended up trying a pair on as well and got so distracted that I left my phone in the top of the boot box instead of putting it back in my purse where it belonged. He found my phone and then tracked me down at the register to make sure I got my phone back. Thank you Chris. Great customer service.

You never know where you will find kindness in this world! I have been having trouble with my belts, keeping my pants up.

I purchased a belt, and initially, it seemed a good fit until I started walking. The next thing I know, I am constantly having to pull my pants up.

I called the store, where I purchased the belt asking where I could have additional holes added without ruining the belt.

They recommended Cavender's. I went in fully expecting to pay for the service.

After the gentleman had added the additional holes for the belt, I asked how much it would be. His response was that it was a courtesy of Cavender's.

I have been looking to replace some cowboy hats that were stolen,and I will definitely be visiting Cavender's.

Absolutely amazing staff. Very helpful and respectful of your wishes

Great selection of jeans of all styles and fits, easy to locate sizes. Friendly knowledgeable staff at every corner you turn ready and willing to make there commission money. Only down fall is they didn't carry Hey Dude shoes...

Great staff and very good selections. Mason was excellent in helping with fitting me with a new hat

Cavender's is an awesome place. I found exactly what I was looking for and I will definitely be back. I had great customer service. I got out before spending too much money. Keep up the good work!!

When I finally found the boots that I liked, we couldn't find the match. Had an employee looking, who finally went and got the assistant manager.
I told him that I was only in the area for 3 days, and that I needed the boots for the following weekend.
He told me that he could find them at another store and have them sent over night to their store.
Oh my! What a blessing! Yes! They were there the next day.
Thank you for being so helpful!

It was such a nice place to shop. Huge selection. Staff was very helpful .

Helpful staff, answered my questions!

I received my first cowboy hat here as a gift from a brother and his wife. The young man who helped fit and adjust my hat was top notch. He knew exactly what he was doing and I love my hat. That brother also purchased a pair of boots for himself which he loves. I was really impressed with the store.

My husband and I went to buy him a new hat. Jon took excellent care of us. He took his time showing us different hats. Then he cleaned my husband's old hat and made it look almost brand new! Love the "personal shopper" approach that Jon uses. We'll ask for him the next time we go in.

We have always bought my husband Wranglers here. And we have always had GREAT customer service! The last 4 pair we have purchased within 2-3 months have had a bad RIP happen on the same pocket on the right back side. I have returned them and Cavender's has been great!!! to exchange for new ones every time. This is not the fought of the store but with wrangler.