New Balance Factory Store Orlando

Pain in the butt to get to, but the selection was very good, given how soon it was after the holiday. Even had my size in Wide and my 880s were 30% off!

1st time going to this store and I left happy w my purchase..but I was more satisfied w how Jonny help me throughout my experience..he took his time to explain and was really patient and he answered all my questions..I most definitely will be back just cause of his service.

We have been searching for years for some good reliable sneakers. We found the right place. I could finally say my son is walking without no pain. Thank you, Sara, for your expertise in finding the right fit. You made my son smile again. 😃 👟👟😃New Balance size 14 double wide. Yeap. They are hard to find.😁💗

I was not sure of what shoe to get my daughter and the sales associate Carbon helped us, he looked at her feet and informed me she has pronated feet and suggested the 860’s. Carbon was very knowledgeable about the product and actually cared about what shoe helped my daughters foot feel comfortable. The experience he gave us was impeccable! This location gained a customer all because of his excellent customer service. Thank you Carbon for all of your help!

I received great customer service.

I was helped by the owner who has over 20 years in the business and knows his stuff. He didn't just sale me a pair of shoes, he sold me the shoes that was right for me.

Exceptional service and the best workout shoes and running shoes I could ever buy. Vicente set a whole new bar against all other brands when it comes to customer service. I’m extremely happy with my experience here and very impressed. It was refreshing and rare to see nowadays.

I got brand new non slip work shoes here and they're great. Only about 60 dollars, extremely comfortable, padded, ergonomical, and all black with no big logos or colors. Note that they weren't included with the 40% off sale but still worth it.

Went in the find shoes for my feet since they have been killing me from being pregnant. Lane was the employee who helped me and he was awesome. He took his time and helped me try on a bunch of shoes till we found the ones I liked. I would definitely ask for him if you go in! Thank you!!!

I went in not sure I'd actually buy a pair, but wanting to try on some styles since they had so many and I was kind of confused. My sales associate was Lily and she was fantastic. I tried on like half the store and wasn't able to find something I liked the look of in my size that was comfortable for my foot issues. She ended up even searching online to give some recommendations of ones she's seen before. But we happened across a pair I liked the look of that they actually had in store and in my size almost an hour later. Great price too, ended up paying half what I thought I'd pay. Kudos to you Lily for your great customer service!

By far the best customer service I have had in a long time. The store manager there is making sure to go above and beyond his responsibilities to insure that everybody is happy & serviced.

I was very pleased and I will happily shop there again!!
Thank you for making our family shopping experience a good one!

I went shopping for a new pair of shoes and Corina helped me out. She was very patient while we swapped 4 different insoles between 3 styles of shoe. We finally found the right combination and she didn't complain one bit. Prices are reasonable too.

Malcom did a amazing job helping us out we had a lot of questions and he answered all the ones we had and was so supportive!

We shopped on a weekday early and the store was clean and well staffed. Our son has over pronation and internet recommended NB shoes. The staff was helpful and pointed us right to the "corrective" shoe. The price was good compared to what we saw on line later. Happy about the purchase. Will return to store before school shopping.

Awesome. First time here. Great experience. Friendly staff. I absolutely loved the clearance section. I found exactly what I was looking for at a great price. Thanks again. I definitely recommend.

Cory and the other employees were very helpful in finding and recommending appropriate shoes for needs and explaining much info on shoe whear and tear, times for replacements, + excellent $$$, 2 pair for less than $130 when i thought it was $180, on New Balance thats excellent to me anyway.

I have a handicap sister who wears orthotics so finding shoes to fit right are tough. Two gentlemen at this store spent at least 30 minutes searching the whole store front and back until they found us two pairs that fit perfectly.

Great prices, large variety and got some sweet discontinued kicks that I just can't wait to wear. They are SWEEEET! AND SO WAS THE PRICE

My man Carbon deserves to be paid some commission. He sold me on just about anything. Give that man a raise

1st time there. Staff was helpful. Got 2 pair of shoes. They felt good to wear. Will go back again soon.