AValive

I had an amazing experience with Avalive. Thank you thank you. I ordered the DaVinci Studio package. I needed a quick turnaround, and got it even sooner. Bill Columbus was super helpful as well. He called and responded to emails promptly. He even took the time to answer questions that weren't about the software. He gave me technical advice and more. I would highly highly recommend them to anyone looking for professional services without having to pay the astronomical prices. Especially for us indie film folk.

I needed a Chief rack for an install for 10/16. I placed the order well in advance on 10/05 and Avalive put it in for me and let me know it would be a 5 day lead time. Chief dropped the ball and never shipped it out and Avalive had it overnighted to me free of charge so I could have it for my install which was an urgent matter. Thanks again for taking care of that for me, will be ordering in the future.

The lowboy entertainment console I purchased from AValive was shipped quickly (likely drop-shipped from Milestone) and arrived a little later than expected due to weather conditions.

The carrier, SAIA, charged me $189 for a bogus service. After a single email, Bill at AValive and Matt at Milestone worked with SAIA to get the bogus charge dropped.

The console was very high quality for RTA furniture and I'm very pleased with the purchase and especially with the customer service I received from AValive.

Thanks!

We rented their BlackMagic FlyPack and used it for a solid 24 hours during a livestream event for a client. Everything came in terrific working order and despite being a little worried about the heat all the devices were generating, it all performed flawlessly. Their customer service was rapid, efficient, and readily available to answer any of my silly questions. Even though we're on opposite sides of the country, this is the second time we've rented gear from AValive and we'd absolutely do so again.

Rented 4 Sennheiser Lav mics for a Christmas Play. They got it to me overnight!
Mics worked great. Customer service was great. Thanks guys for helping our Church Play

I recently purchased a TV Stand and there were some issues with processing the payment. They went out of their way to help me find a solution and I found their customer service and going the extra mile for a first time small customer was excellent.

Owner is awesome, great place to get gear fast and professional in getting my order to me!

What a great bit of tech support and advise! Bill you may have relieved years of headaches, frustration and video chaos. Thank you!

Great products, price, and service. I look forward to buying more from these guys in the future!

Company has a tagline of "Your Overnight Shipping Source".
Called and ordered a part at 10:14AM for NEXT DAY and 8AM the next day I received a shipping document saying that it was shipped ground.
This part is for an important hospital project and this failure has set us back considerably.
I wrote the company and explained my issue, this is the reply I received:
"Your order did ship with free ground shipping. Overnight was not requested.".
Except for having 2 other technicians standing behind me when I called in the order, AValive may have been right...

I ordered a external hard drive that was described in the title and product description as 4TB drive. I receive a 2TB drive in the mail and immediately contacted the seller. After to days time I was sent a return label with no explanation. I replied by asking what happen to my order and if I would ever receive the drive I order. No explanation was given. The communication from costumer service was very poor. They never answered my questions, and are slow to respond.

Ordered a projector filter from AV alive, need it rushed delivered so I payed the extra $40 for 2-3 day shipping. Received an email that there was a 1 week lead time from the manufacture and asked if I wanted to proceed with the order. I told them that I did and assumed that the filter would be shipped within a weeks time. 23 days later, and only after I called back in, did the send a very poorly written email letting me know that the order had be canceled because the manufacturer didn't have any in stock. I was billed for the filter already and based on some of the other reviews I am not sure i am going to receive a refund. I would encourage you not to do business with this highly disappointing company.

In mid May I rented two Panasonic P2 cards from AVAlive using my American Express card. At the time they charged me $1,668.00 – the full replacement cost for the two cards – with the assurance that this charge would be reversed when the cards were returned. I shipped the cards back FedEx and they received them on May 17. They did not process the $1,668 reversal until June 1, over TWO WEEKS after receiving the cards back, with the result that my Amex bill included the the $1,668.00 charge and must be paid. They have not earned my future business.

Customer service totally blows. They do not respond to your emails. I ordered a part a month ago and they shipped on rack ear for a HDMI switcher. These things come in sets, as per their listing. Who in their right mind would ship just one rack ear? First and last time customer. BTW, I wouldn;t be upset if you had fix this issue, but your customer service is about the equivalent of a baboon.

I have been dealing with an online order. It was placed on 10/11/18 to be shipped in 1-2 business days. When I did not have tracking information by the 17th, I sent an email that was answered on the 18th. It said it was supposed to have shipped on the 15th and they would send me the tracking information. On the 19th, I sent an email for an update that went unanswered. Today, I get a tracking number that shows it did not ship until the end of the day on the 19th and it will not arrive until the end of the day on the 24th with is 10 business days from the order. When I contact them, I am told that it is not their problem because the vendor shipped it late. I told them the lack of an answer on the 19th is their problem to be told there is nothing they can do. When I call the company, conveniently all managers are "in a meeting".

Called to inquire about the Black Magic ATEM switcher. The guy I spoke to was a complete smarta$$ saying right off the bat saying "What do you think?" when I asked if they had them in stock. He then assumed I had watched some video about someone telling people to call everywhere and ask for them. I had no idea there are tons of other people calling about the same thing. I told him I have no clue what he's talking about (which I still don't) and that I'm just trying to get things set up for my church and I know this was something we needed. I could have been a future customer for something else, who knows but that was a very bad first impression.

The clerk had ZERO knowledge of the equipment being sold. Also, the owner denied my request of renting 1 powered speaker because of the location of my event.