T-Mobile Authorized Retailer

Carlos is AMAZING. Most of the time I do not even go into a retail store because they don’t acknowledge you and take forever to give service. I had an emergency as I was leaving town, needed a new screen protector, he acknowledged me as soon as I walked into the store, I had called ahead and he took care of me immediately. Please hire more people like Carlos and give him a raise - little things like this MAKE A DIFFERENCE in keeping clients!

A special shout out to Carlos. He was great in helping me change plans from metro to T-Mobile. We came out with great deals and 2 watches for me and my mom. It was an overall great experience and am grateful for the experience I had with him. Thanks again Carlos!!

Kesse was extremely patient and knowledgeable! She knew exactly how to help me with this process, I came over for Verizon and I was able to get a payout of up to $800! Definitely would recommend coming!

Upgraded my phone yesterday at this location. Kesse was exceptional providing excellent Customer Service. Her fellow agent was ably assisting other customers. The girls were polite, couteous and professional. Great experience.

Aimee V • was absolutely amazing she’s made the entire process was so smooth. She was incredibly knowledgeable and friendly. She answered all my questions and transferred my number from another carrier with ease.

I had an excellent experience at the T-Mobile store, largely due to Rafael’s exceptional service. He was friendly, knowledgeable, and went above and beyond to help me find the perfect plan and device. I highly recommend visiting this store and seeking out Rafael’s for top-notch assistance!

Aimee V was very attentive and helpful when we came in to make payments! She even worked her magic into getting a more comfortable price!! I absolutely recommend her as a salesperson!!

Aimee V. Definitely the one to come see if you are interested in any Tmobile merchandise and service. She’s knowledgeable and professional. One stop shop and pain free too.*Chuckles* btw the manager and Alexandro both are ready to deliver. Also ask for their latest promotions.

Carlos gave me indepth information regarding transferring my phone to upgrade as well as getting another Samsung Smart Watch which are smaller and more fitting to my physique. He provided details regarding the inclusion of streaming services which will actually reduce my overall monthly costs each month. Kudos and I'll be back to replace my phone and get the new watch. Attentive and fantastic service at this location.

Carlos was extremely helpful in helping us change from metro to tmobile. he was great in providing all of the information we needed. i couldn’t have asked for a better experience. Thank you Carlos!

This was by far the best experience I have ever had at t mobile Kesse and Aimee were so lovely and knowledge and thorough they answered all of our questions and went above and beyond to save us money and made sure that everything was taken care of before we left the store. So impressed

My experience with Aimee was great today. She got me right with affordable prices and a fun experience! I would recommend this location to my friends !

The absolute best phone service my husband and I have ever received. My rep's name is Kesse in the T-Mobile Naples store in the Market Center. My husband needed a new phone so we went to the T Mobile Market store. That's when Kesse helped us get the Samsung S24. She transferred all his data from his old phone, explained everything for us to be able to navigate the new phone at ease, and helped set up his Xfinity email. She is so friendly, patient, and very thorough. I am so impressed with the excellent service she gave.. I highly reccommend this store and definitely ask for Kesse

The person helping out at T-Mobile was super cool and knew their stuff. They hooked me up with a great phone and plan, and I'm loving it! Totally recommending this place to my friends.

Every one was very helpful customer care rep Carlos was good manager Kevin gave excellent directions and helpful Jellies another young girl also was very nice

Kesse was really helpful with getting me my new revvl tablet! She worked very efficient and I will be coming again!

Manager is very amenable and able to work through any technical issues or sales miscommunications. They are also bilingual and very hospitable overall

Had a great service at this store, my wife and I we love the promos and the people there really knew what they were doing

Very glad I came in to this location, Carlos helped me out and was very handy and knowledgeable

Kessa was such a great help! I came in with my son and had to transfer from an old phone that kept shutting down, to a new phone, and Kessa helped me get all my info set up from the iCloud. Knowledgeable and professional and so patient. Thank you Kessa!