United States Postal Service

I have never been to this location except for today. We went in for our passports and met Lisa and Aaron working the counter. I really was very surprised at the professionalism, competency, and kindness they both showed us as usually, I have experienced the opposite with other post office staff at other locations.They made the whole experience very easy and pleasant. We would come to this location again to receive this type of exceptional quality of service they each provided us.

Very easy and quick place to get a passport. Lisa was great and very helpful. She was the only one there and did a phenomenal job juggling people coming in to ship packages and work on our passports. Highly recommended for passport’s.

I love the staff here. They are always helpful and get me the best price. I do a lot of mail business, both using shipping easy as well as in person, and have never had a bad experience with the GV PO.

This location is way more friendly and efficient than the blue springs location. Always smiling and willing to help!

The best, I drive past other post Office to go here. Fast, and reliable

So helpful! The best office by far in the KC area.

Went in for passport. Very quick and easy....

The staff is very friendly and helpful.

Great facility

The staff is very friendly and helpful.

(由 Google 翻译)
工作人员是非常友好和乐于助人。

Staff is helpful getting packages to the destination and determining best way for best price. I wish they were open later!

Absolutely horrible service. I live across the street from the post office. Across the street! Which is apparently "too close" to justify delivery to my home. I was forced to get a PO-box, which many online companies will not mail/deliver to. Not only that but you have to renew your PO-box yearly, at which point the post office MUST notify you of the impending closure of your box, BY LAW. This is all well and good, however for the past two years now I have NEVER ONCE received a notice to renew, despite the claims of the lax, disorganized staff at this office. TWICE I have had my mail shut off with absolutely zero attempt from this staff to notify me of the situation or contact me in any way. The concept of picking up the phone to reach out to a customer is apparently out of the question for these people as customer satisfaction is clearly none of their concern. Each time I have had to contact them and explain that I got no notices, at which point the staff will flat-out tell you to your face that you are wrong, essentially calling you a liar. Wonderful customer service. I keep every piece of mail and can 100% verify that no notices were delivered to my box at any point over the past two years. Not one. This is an absolutely unacceptable level of incompetence and poor service on their behalf. The staff at this office desperately needs to be replaced with competent employees that are willing to put an effort into their jobs. Avoid this post office at all costs.

Ever since I've moved here, my mail is always way behind a week or 2 longer than Independence. Also this office can't help with resolving issues and doesn't even have their own mail trucks or able to track your package for you. Always get a blue springs number thats always busy. Yet the website says it was taken to this grain valley office. They have lost a whole case of packages for a week and could not find it at the blue springs office when manager went to look. So I dont know what happened but it's upsetting. I don't park on the road but apparently if my neighbors block the boxes my mail won't get delivered. Many times everyone got mail but my packages alway end up stuck in a loop between here and blue springs.. which I guess means it's blue springs fault but this is ridiculous. We can have mcdo a new price chopper, up coming community. Yet our mail is at the mercy of the blue springs office/workers where most of my tracking stops there. I do not know how to resolve this issue as I've called the local office with many issues and concerns as well as blue springs but it still happens. No the package was not stolen I have tracking and for some reason even tho it left blue springs and came to grain valley it was taken back to the office but what office and how do i get ahold of anyone understanding at the blue springs office. I really hope it starts getting better not worse.
I also never understood why I got a last warning ticket if blocking mail boxes on first night I moved in and had a uhual in drive way. Yet my packages dont get delivered due to that same issue?? Very frustrating and poor customer service on grain valleys end because we live in grain valley why do I need to call these blue springs numbers that dont pick up and spend forever trying to track down a package when thats why I called you! We all have to rely on the usps tracking page and information, it would be nice if it all worked correctly and how can you get in touch with anyone above to address these issues??

If u want your mail delivered to the right box or house get any other place than Grain Valley puts office than Grain Valley to care of you. Have had to take other neighbors mail back to the post office for the past few years to re-delivered or I deliver it to the right place Now paid up for one year of service and call to tell them to hold service and they cut service and close my box after 30 some years of having same box, they need office people to do there jos or get another job. Now the new year comes and have to fight with the US post office to start the new year, hope Insurance company , utility companies , my work , banks, family members will call instead of sending mail back , how many others have problems other than myself that can not depend on Grain Valley post office, please report to main post office

The absolute worst ppl on the planet, ill drive 10 miles to go to another post office there's one lady with a grey pony tail hair and litetally harasses me everytime I drop a package off she's extremely rude and then flags my packages so they sit for days before they are shipped. How's this even legal?

They constantly send out emails saying items were delivered only to check and see that nothing is delivered. They loose packages and they come in damaged also constantly. Cannot wait to move to a different post office area!