Hertz

First of all, I was super excited that Hertz had finally opened a dealership in Palm Coast so I no longer had to drive an hour out of town to rent a car. The worker was extremely professional and calm, I believe his name was Matt something. The lady in line in front of me a few months/weeks ago was being extremely rude to him, she was being hysterical and just not wanting to listen to the prices. She wanted a free upgrade for her not looking up the rules and was just being rude. Matt was very calm and didn't lose his cool, even though I would have. He managed to quickly solve the situation, and then helped me and gave me a really clear list of every option. Will be going back soon.

Inside the Ford dealership, rental easy like you expect with Hertz. They offered many choices to pick from which was nice.

Made it a very easy first car rental. All my questions we're answered through the phone and in person!

Matt was the best ever! 5 stars⭐⭐⭐⭐⭐

MATT WAS VERY HELPFUL AND COMPRENHENSIVE WITH MY SITUATION.

Matt was very helpful and great

I was given a car infested with roaches. I took the best pictures I could, as they just scattered everywhere in the car. I also found a mold filled water bottle under the seat. When I called to have it switched out, Matt pretended not to hear me on the phone and proceeded to hang up. I called again, no answer. I had to go out of my way to get a different rental from another location in Jacksonville. Completely unacceptable. I will never be renting from this location again.

Matt at the palm coast location gave me a mid size suv when my rental was a standard one and had the audacity to tell me that in fl, a Ford edge is called a standard. On top of that he charged me to add my legally husband, as a driver even when i told him that he was on my same insurance policy. This has never ever NEVER happened with any other rental, budget, enterprise, dollar, any. That is considered a bait and switch all over!
And ontop of this cruise control wasn't working.

I've been renting for years, unfortunately this has been my first experience with this company and I'll definitely never use it again!

Poor attitude on the phone. Never have had this kind of treatment at any other car rental company. Definitely would choose another company if i had a choice