The UPS Store

The employee was friendly and helpful! She went above and beyond to ensure that my shipping needs were taken care of. I would use this store again in the future.

Brandon was extremely polite and very helpful. He went out of his way to get my print request made. He deserves a five star rating himself. He is definately a great asset to this store.

Shipping goods internationally was handled with 5 star professionalism, friendly smiles, kindness and great attitudes!

Customer service has been great and the employees are efficient - there's not been a long wait time even during the holidays, at least when I went.

Always a pleasure going to this store, they go above and beyond for their customers… had a return yesterday from Amazon and couldn’t get Heavy Items all the way back in the box the way it came and Lady there helped improvise and got it sealed to ship for me.

Emily and her team there are ROCKSTARS!!! they solved my shipping dilemma like it was a piece of cake!!

This location runs so smooth. They are always well staffed and ready to help.

I frequently use this UPS location to ship packages and return items to Anazon and I've never had a problem. Employees are always polite and efficient. There is rarely a wait, even before big shipping holidays.

This is one of the best UPS stores ever, and I’m sure it’s because of the management and staff. I’ve used them for printing, shipping and Amazon returns, and I’m always served promptly and reliably.Added bonus is that parking is easy.

The owner Brandon helped me with a very challenging outdoor photo project. He walked me through the process step-by-step and answered 1 million questions. He was great with communication. The end product was amazing. I will be a lifelong customer. The employees were super nice and helpful as well.

We're lucky to have Brandon, Emily, & the whole UPS Store team here in Waunakee. Thanks all!

I don't usually review places, but Emily and Brandon have provided such amazing customer service that I have to say something. This location is ran by some great people; and you can feel it the second you walk in. Highly recommend

I came in to my office this morning to a complete and total mess. One of the sales guys that I support at my company had two medical devices that he could not track down. After speaking with the UPS customer service team, I was informed that the package had been returned to the UPS that it was sent from. Panicked and frantic, I called this UPS location to locate my package and help me get it sent overnight. It may seem dramatic to use words like "panicked" and "frantic", but these are medical devices, their delivery could literally be the difference between life or death.

After speaking with Brandon, I knew that I was going to get these devices delivered to the hospital in time. Brandon's incredible customer service and genuine empathy towards my situation immediately alleviated the deep anxiety I was feeling. It is so rare to come across people that genuinely care about their jobs and their customers. I would highly recommend this UPS location for any shipping needs that you may have.

I used this store to send a set of items freight, it included one heavy 24"x24"x56" item. Brandon custom packed all items and affixed all of it to a small pallet. Everyone at the store with whom I dealt was friendly and helpful. I have zero complaints.

The Waunakee UPS store goes above and beyond in terms of customer service and the quality of their service. I have visited numerous UPS store locations in the Madison area and will go out of my way to return to the Waunakee store because it is managed and staffed so well. Thank you Krista and Brandon for the excellent customer service!

Always extremely helpful and willing to go the extra mile to make everything right. My business has been printing and shipping through this store for a couple years now and we always can count on them to do the best job every time! Highly recommended

I have a home office in Waunakee and I work in sales repping a company from out of market. I've lost count how many times these folks have helped out on an urgent print job, mailer, or overnight package back to my home office.

They'll send you a text message when you have mail. Their staff learns your name. I can't say enough, they're amazing.

Always very efficient, helpful staff and rarely a wait

Thanks UPS Store for hooking me up with color copies fast! Very convenient and helpful place in Waunakee!

Great customer service, very accommodating and friendly staff!