Midco Customer Experience Center - Bismarck

I with Midco Internet for years, and I can tell you that I believe their customer service is the best in the industry. Their prices for internet and other services are extremely reasonable. I ask from time to time if there are any new promos or different ways to lower my bill. Every time that I call I am greeted by a friendly customer service agent. I can't tell you how many times they have lowered my bill plus increased my internet speed at the same time. They have been flexible with my payment schedule and have customer service agents around the clock. I can honestly say that I think Midco has the absolute best customer service of any of the companies and apps that I use. Way to go Midco. Keep up the good work!!!!

We are so appreciative of our outstanding service today! The temperature is ridiculously cold, yet Garrett Skavlem braved the weather and fixed the internet service in our neighborhood. Thank you, Garrett!

Today I had the opportunity to speak with Taylor in regards to issues with my DVR shows. He’s an outstanding gentleman. He was so pleasant and patient with me. I believe he’s a real asset to your company. I just thought you should know about my experience.
Peg Neff

My set up over the phone took less than 5 minutes and I was able to drive to the storefront to get a unit to set up the same day which was checked by an attended and I was given detailed instructions. Everything worked great and I was able to set up billpay. I would highly recommend their services.

My household has had Midco TV and internet services for about 18 years. We have been really happy with the service. It's a little expensive but we feel that we are still getting our money's worth. For internet after the modem I have installed our own equipment. We have a modern mesh WiFi system that runs on a gigabit ethernet system. Alot of WiFi devices and some ethernet devices. We experience almost no outages with our TV services. If we start experiencing slow internet it means the rented modem is starting to have issues. If I have to reset it more than 3 times in a short period of time I take it in and get a different one. We did have a new cable drop installed about 10 years ago. That improved our services immensely. Who knows how long that old cable was in the ground. We also have a Tivo from them and enjoy that alot.

For me, their service in the Bismarck/Mandan area is fine, if a little pricey. What really gets me is, if you ever have any changes to make to your account, they direct you to their website which NEVER works. I’ve only needed to use it twice, about a year ago to set up autopay, and then just yesterday to change which card I use for autopay. Both times I’ve hit a brick wall on their website in one way or another. If you’re going to require customers to use the website to make changes to their accounts, at least make sure the website works.

Update:
Within 2 hours of this review, Midco called me and got everything straightened out. Not sure how things got messed up with the account online, but they were very friendly and professional getting the issues resolved.

I have had Midco for 32 years and internet for about 20. Mid,ûas taken the time to help me when I call about problems with my Internet, TV or DVR. They are really patient with this 68 year who has no idea about electronics. I have lost my remote twice and they sent another one right I just wish they had TCM on our plan I miss the movies, yes we have lost power, had interference on cable but all I have to do is call the office So yes.I am mostly satisfied with Midco and will not change even though we do have other cable and internet company’s available to chose frru7mecb. Thanks you Midco for all your help and patiences.
Helen Peterson
Spearfish S.D.

Very Helpful and Very Friendly!

Had our internet upgraded. Showed up as scheduled and very professional from the COVID 19 mask to the booties. Showed total respect for the job and property. Parker and Casey Worked together as a team and definitely a 5 star rating

I've had Midco for cable and internet service for many years. In that time they've very rarely had an outage and were quick to fix it if there was one. They've consistently provided some of the fastest internet connectivity available; I even get faster than advertised speeds (about 160Mbps vs 120Mbps advertised). I've dealt with other cable companies in other parts of the country, and Midco is better than all of them.

I've never really had to wait a long time at customer services...My Mom and I have both received the best services any time we are there...today Chris "the problem solver" got my Moms phones hooked up and was knowledgeable with how she wanted them both hooked up..He was very prompt with her appointment time, very kind and made sure everything worked properly ..
Way to show your customer service skills Chris...you are appreciated...thank you again

I have been going through Midcontinent for a couple months now and am satisfied. I had one issue where my router broke down. I brought the router in and they gave me a brand new one.

I was scheduled for 5pm appointment today and the tech Derrick got here early. I'm not from around here and he was very helpful with stuff.. He was very friendly and super nice.. Thanks Derrick!!!

Just switched from Century Link, and MidCo has been amazing! They got me same day repair compared to 2 weeks! Thank you MidCo!

Not only did they get the internet up and running incredibly fast but they also helped move in a couch that got stuck in our doorway! Excellent customer service!!

Great customer service!! Everything complete in a timely and excellent manner. The cable technician was knowledgeable and friendly.

The people on the phones are great. They take care of what you need.

Great customer service when ever I had any issues there with my cable or internet there fast to help and good prices I have been with them for 2 years

I just moved and when I needed cable and internet at my new place the tec guy was on time and dis amazing work very friendly

Great customer service and reasonable price. Knowledgeable about their products and services.