Cascade Clothing Co

love the customer service

What you would expect in a tourist location. Merchandise was not unique. No customer service. Cashier just wanted to check your items out and get you out the door. No greeting, no can I help, no thank you for stopping,... Store was clean and merchandise displayed well. Our group spread out and searched for the specific sizes that we were in search of. Made one spontaneous purchase. Never found the size we were needing.

Few choices in some store, but they have scattered store around the village.

purchased 9 souvenirs but when I returned home there were only 8 in the bag. Although there were 5 t-shirts, teddy bear, shot glass, coffee mug and a fridge magnet purchased the magnet wasn't in the bag. Being the smallest item it could have been left on the counter. Just embarrassing when handing out the gifts that someone was left out

This is a chain store with 3 stores in Tahoe on Lake Tahoe Blvd.
The staff at the counter, who appeared to be a manager, was the most rude and unfriendly person I have come across in a while.

When I asked the woman how her day went. She told me the store is doing well. I asked how her day was going and she stated, HOW I AM DOING PERSONALLY IS NONE OF YOUR BUSINESS.

Additionally, it seemed that no matter what I asked, regarding merchandise or service, she wouldn't have cared one way or another.

With this said, buy your tee shirt or jacket, but don't expect service from the staff. Very unprofessional.

I purchased 2 shirts on 8/15/2017... they overcharged me... transposed the numbers... instead of 45.23 they entered $54.23 in the credit card machine.. I asked them to refund me the money, they said they cancelled the transaction... turns out they had not... and since I used a different card for the correct amount of $45.23... the other charge went through as 54.23 too!... and despite calling several times to get them to correct it... they still have not.... effectively I have paid $99.46 for 2x $20 t-shirts!

Did not receive the item I ordered.

Horrible customer service! Go across the street for better service.