SEPHORA at Kohl's

First of all, there are some good associates at the Sephora store inside of this Kohls. In fact, when they just opened up in here, they were 100% giving great customer service. However, today, I saw my mom receive what I honestly don't know what to call. I work in retail, and I never give anyone this attitude. Even if they're actually rude. My mom asked a question, had to repeat 3x. I understand that sometimes you're just not really awake enough to hear the first time. But someone else answered my mom's question from afar, and my mom came back to me. Then the first associate started making remarks and saying, "I don't care." If she is annoyed for whatever reason, at least don't make remarks on the sales floor towards the paying customer. This is how the store ends up losing money because someone decides to make customers feel unwanted/uncomfortable for asking a question. Btw this associate, I don't know her name, but all I saw was a lady with red hair, and my mom confirmed it was her who was rude. Everyone else is always nice and professional. I hope the associate learns from this mistake.

Sephora personnel don’t know what is a good customer service