COACH

I love this location! They are so helpful, so incredibly sweet . I honestly had the best experience personalizing my step daughter's birthday gift coming up next month. I can't wait for her to see it and I can't wait to come back and Shop more with your team!

They are super sweet when I had to go to the store hoping to fix what my online order went wrong. Unfortunately I had to return the bag and reorder bc they didn’t have any in store to exchange. They were helpful and the process was fast and painless. Order online was easy, but I think it’s a better experience shopping at this store.

The Southlake store is awesome and exemplifies what customer experience should be. My wife and I stopped in on a Friday evening to buy a new bag and had a wonderful experience. Ask for Connor. He was attentive, knowledgeable, and made it a great evening.

I absolutely love this store! The employees here are always so helpful. Connor and Eve were the best. So worth the drive for great customer service. We'll see you soon guys and thanks so much for making my mom feel special today!

I went there to buy a birthday gift for my best friend. And Connor was incredibly helpful. I got the pillow tabby 18 and my best friend loved it. Thank you Connor for such an exceptional service. Looking forward to visit again for future purchases.

I needed to purchase a specific purse for my wife for Xmas and only had a small window of time. I work in Denton and live in Flower Mound. I left work at 7:55 pm on Saturday night and drove home to get my cash stash.
I shut off my gps notifications on my phone so my wife wouldn’t know where I was going. I forgot that my navigation wouldn’t work without notifications, so I called ahead and Megan answered, I told her that I was headed from Flower Mound and I would be cutting it close to closing. I asked for the exit, she told me and said not to worry, they would wait for me. I got to Southlake Town Square and realized I had no idea where I was going, so I called again and they stayed on the line until I found the store. I walked in and was greeted by name. I told Megan and Connor what I wanted, they found it and were able to find a wallet that fit in my cash stash budget as well.
Time is my most valuable resource, and I’m sure it is for others as well. I had come in right at closing, was greeted warmly and treated very well. Both Megan and Connor stayed after closing and I left with a gift wrapped purse, wallet and a great experience I will share with others.
A great product with equally exceptional service is hard to find. Thank you, I needn’t look elsewhere in the future. Happy Holidays!

Best experience ever! I ordered a purse online that happened to have a tiny defect. I went into the Southlake store and they worked an exchange immediately. They didn't have the color I needed in stock, so they overnighted it to my home. AND, because they happened to have a Thanksgiving sale going on, they even worked the sale discount in, so I got some money back too!!

Noah at Coach Southlake is the absolute best! We are always greeted by name and with a smile! He always offers to clean my bag while we are looking around!! Thank you, Noah!

Found some great boots on sale. Sales women are helpful.

Great customer service, when I walked in I felt like they wanted me to be there. The lady that helped me was extremely informative, I will drive out of my way to come back to this store. Love it

Every time I visit this location I have a great experience. Everyone makes you feel welcome, and you're not rushed to make a purchase.

I had the best experience at this store. The manager was so friendly and knowledgeable. I would definitely come here again.

The staff was incredibly friendly and helpful.

I had the best shopping experience I think I've ever had. Everyone was super helpful. I will be back for sure.

Excellent customer service from Kaytlin! Thank you so much for going above and beyond!

Great expertise from team. They were able to get me in and out. Wife loves the gift

Nice store, clean and friendly service.

The associates are amazing young people.

Great service. Very attentive

Great customer service 👏