UPMC Outpatient Emergency Department

I would give 10 stars if I could.
I crashed my motorcycle on a forest road, causing significant injury to my entire left side: Knee, hip, ribs and shoulder.
I managed to get the bike up and to the hospital at which point I had to call the hospital and ask if they could send a wheelchair to their ER parking lot to get me as I could no longer walk.
My experience at UPMC, from that first minute, was exceptional. I was treated by the kindest, most compassionate group of professionals I have encountered. I am now well on the mend and very thankful to the wonderful staff at this hospital. Being from Nebraska, I had no idea where to go, so fate did indeed smile on me by getting me to this wonderful place.

I went to the ER last night 4/20 around 830pm ish with extreme back pain and the doctor and my nurse was super amazing and was so helpful. Of course couldn't heal it but they got the edge off and pointed in the right direction to get the issues fixed.

My 17 year old went in trying to get an MRI, with what everyone is telling us is a labrum tear or a rotator cuff tear, only to be talked about among the nurses and treated with disrespect. I, the mother was told that MRI' s are only done in emergencies unless ordered by an orthopedic doctor or her primary care doctor. She us in PA for college and I live 24 hours from PA and we don't have a doctor there and NO one would help her. If it is torn, and they did nothing to help her and turned her away in excruciating pain.. I will be filing a formal complaint against this ER, the nursing staff and the hospital. Has our society gone downhill so far that we won't help a college athlete or anyone for that matter get help at an ER?? Disgusted mom of a minor...