Wallace Floors

I HAVE SAY I HAD AN AWESOME TIME THERE TONY IS A BLAST TO TALK TO AND TUE SERVICE IS OUTSTANDING!!!!!

Great Service, friendly staff they will be seeing me again

Very nice and helpful

Good service.

Terrible customer service. They won't return calls. They act they don't need your business, maybe they don't.

Let me began on a positive note by commending store workers and labor workers on their friendliness. However the flooring laid began buckling up and cracking after 6 months and within the year began breaking apart. I contacted them twice to have them come look at my floor. I also had two other floor layers to come inspect my floor as well. Wallace Flooring had multiple excuses that didn’t make sense as to why my floor did this. I pointed out obvious reasons but they refuted them with excuses as well. 1. My flooring was left out in the cold under the carport until it was laid so it was not given time to acclimate to temperature in my house. 2. The flooring was not laid to allow room for expansion thus causing buckling up in the middle of room. I am not upset these mistakes were made BUT I am upset Wallace Flooring refused to accept blame and make it right. I am upset that not only am I out a lot of money but now I have to put out more money to fix a mess up due to someone else’s fault. When you run a business it is your responsibility to fix your mistakes … not the customer who trusted you expertise to do the job
RESPONSE To Your RESPONSE Concerning My Review
Once again… Only excuses and lies:
1. You visited my house 2 times and both times were well within the time frame of less than a year. And at no time did you offer to replace or redo my floor. The whole house was buckling up and not just one area. After getting no where with you my son also called on my behave and was told there was nothing they could do and once again you blamed it on the framework of my house or moisture as you put it. By the way , the flooring I chose was suppose to be moisture resistant. I still have the original box with specifications listed on it to prove I didn’t make it up. And I can prove that the floor was laid too close to walls leaving no room for expansion which you denied that this type of floor needed expansion room. Bottom line is your company did not even try or offer to fix it. No floor should buckle after 6 months.

Looked like everything was going good until I walked on the floor. They said will you didn't order that. OK than why would that not be a part of the salesman job. They did not give a read out of what there going to do. They let me know on phone ,but did not send it with the installer. Scratches when putting back furniture . Will never use them again.

Went in and picked out several carpet samples but there were no prices. Tony said that he had to call to get prices and he would call me or my husband with the prices. Went in on Friday and on Tuesday still hadn’t heard anything….guess they don’t need my business. Read the reviews and I think I was saved from a nightmare!