Batteries Plus

I love batteries plus! My car needed a new battery asap. It took less than 20 minutes for them to get me a battery for my car and install it for me. They also didn’t charge me for the installation. Mike and Navid were also super friendly and helpful! I will definitely go back!

Booked an appointment online today for a charger port replacement for 2pm. Navid called in the morning and asked if I’d like to come in earlier for a diagnostic. Warned me that he didn’t have the part in stock and if that were the case, he’d have to order it. My pal took in my phone and sure enough, I needed that part, BUT Naveed went above and beyond to pick up the part at a place nearby. Wow! Talk about customer service!! They had a battery replacement special (with repair) and suggested I get it while he had the phone open. Totally! Thanks a bunch Navid! Now I don’t have to suffer trying to get my old phone charged. Phone is like brand new! You’re the best! Totally recommend these guys!! Price is SUPER reasonable and turnaround time is exceptional. Did I mention they also have A+ customer service? Cause they most certainly do.

I had a very good experience having taken my iPhone there for screen repair. There was a hiccup but they went ABOVE and BEYOND to fix my issue. Great service, great follow up and they call and keep you updated on the progress of repairs. Awesome customer service!!

Quick and Super service! They replaced my car's battery. I am pleased with the service! Thank you!

Lowell and his manager are great at their jobs. Came in Friday to have them fix our sons cracked Iphone, they did a wonderful job. Then had to come back Monday to get a new car battery (which Lowell marketed well to me on Friday) and they were just as impressive and speedy. Great prices and warranties! These guys truly care about making people happy and you’ll feel that when you go visit them. Appreciate this place and will always do business here!

I cannot recommend this location highly enough, it was worth the 25 mile drive. I chose to drive that far because of a phone conversation the day before with Lowell and I felt my phone would be in good hands and repaired properly at this location

When I arrived, the shop was organized and clean, and Lowell was as courteous, professional, and kind as he has been on the phone. Navid was quick to take my phone in the repair center as sleet and snow has begun to fall. He repaired my phone and changed the battery with efficiency and timeliness. Both gentlemen are professional and welcoming and I felt they went above and beyond in customer service.

I will be recommending this specific location regardless of the distance that someone needs to travel. I think that highly of these two gentlemen, the quality of the service, and the presentation of the shop.

If there were six stars, I would rate them that highly.

Gail

I want to express my many thanks to Trevor at the Prosper, TX Batteries Plus location. I came to Batteries Plus to get a battery replaced for an older iPhone, which was actually in stock at this location. As it turned out, there were even more serious problems with my phone than just the battery. Trevor was amazing, and with incredible diligence, kept working on my phone until he was finally able to fix it, and get it working again. Amazingly, Batteries Plus had all of the parts in stock to fix the multiple issues with my phone! I highly recommend this Batteries Plus store, but most of all, I commend Trevor for not giving up on my phone until it was finally fixed! Trevor had such a great attitude, and is a very smart young man, something that is rarely seen in retail these days. Thank you Trevor for rescuing my phone! I highly recommend the Batteries Plus store in Prosper, TX, especially for those with older iPhones that need a new battery or repairs.

Great Service from Trevor!! He was very helpful and informative with our battery purchase!! We will definitely come back!!

Exceptional customer service! I cannot thank Lowel enough, he was extremely helpul and friendly when replacing my battery, he went above and beyond as I broken down outside the LA fitness and he walked over to give me a jump start. A+ service!

I had a great experience getting a new key and having it programmed to my jeep! Staff was extremely friendly. Quick and reliable.

They changed the battery in my old iPhone 5 when other places didn't have the battery. They know what they're doing. Quite knowledgeable and helpful.
A few months later, I sent elderly parents there with a phone that wouldn't charge and they diagnosed it. There was a lot of lint where the charging cord goes and they cleaned it out for no charge.

NAVID at the university Dr Location was absolutely amazing and demonstrated the best customer service that I’ve experienced in a very long time.. His willingness to help not just me but everyone else that was in the store was truly beautiful and he did it with such love and humility. Great customer service means everything to me, I will return to this store just because of what I experienced. Thank you NAVID!!!! You are amazing

Navid, Nima and Lowell are fabulous workers. Always caring and attentive. Truly one of the best experiences I’ve ever had shopping. I value customer service and this place has that for sure.

Made a next day appointment to replace an iPhone battery. Trevor was great and their price was lower than other local stores.

What a lovely store!!!!!! Absolutely amazing employees and great service. Wouldn’t go to any other store for batteries or customer service.

Phone screen cracked and blacked out at a concert. I brought it here to get repaired. It looks brand new and working again. I got it repaired for a fraction of the cost of a new phone. I also needed a battery for my key fob. This place felt like a one stop shop that I'm glad I discovered.

Ordered my car battery online and scheduled my appointment. Was in and out after battery installation in about 5 minutes. The guys were ready for me as soon as I got there and super quick.

Needed new batteries for my car key fobs and this was the right place. They changed out the batteries super fast made sure they worked with my car. Fast and great customer service, way better experience than I was expecting.

Very friendly folks here, i arrived for car key cut and the technician had just left, lady on desk called support and did the cut for me, save me another drive. This is the service we love

Trevor and Lowell were awesome!! Super knowledgeable, professional and efficient!!
Will be back and recommend!! Thanks guys!!!