T-Mobile Authorized Retailer

I was very disappointed to find out the person I spoke to on the phone did my order wrong. This customer service person did not add the line correctly and it was not the correct amount. When I went to the store to return the I’m card I received and setup new phone line the representative got this issue resolved in less time it took over the phone call that was one hour long. We got a refund on the error made and the SIM cards for our devices. He hooked it for us. I’m so happy!

Great service and the store is not busy at all outside of peak times. The location is set back from the street. There are entrances before and after the street sign. They are helpful and polite and willing to try.
Update 8/4/23
After experiencing terrible service at the Matteson store from the two women that work there, I came back to Chicago Heights. I especially want to thank Jakar for his kindness and gentleness, especially when I wasn't feeling well.

This Is One Of My Favorite T-Mobile Stores! The Customer Service Is Always Friendly And Helpful...

The person that helped get me google account; was so patient and did a good job getting me back. I am a senior, he made me feel comfortable with respect.

It was 15 minutes before closing and I really needed to get a SIM card because I took my phone to get fixed at the apple store and they forgot to replace the SIM card. The manager Tim was very helpful and let me in and was able to give me a SIM card asap. He was very kind and understanding. Thank you Tim!!

Customer Service was awesome. David was really knowledgeable about the different plans and products and the entire team made me and my husband feel comfortable. We will be looking forward to doing business with this location.

I got a New Phone and the Old Phone was damaged. No one could help me get my info out of the Old Phone! I was getting very frustrated talking back and forth to T-Mobile and even going to a You Break I Fix and my next stop would'vebeenBest Buy Geek Squad! The T-Mobile Techs tried to help me over the Phone but to no Avail it didn't work due to me not being able to see anything on the Old Phone. I Prayed Lord who can help I really need help! Low and behold I found an Angel by the name of Francisco! The Manager of T-Mobile in Chicago Heights! It took him exactly 5 minutes to fix a situation that I've had since buying the New Phone on Christmas Eve! HIM AND HIS EMPLOYEES WERE VERY NICE, PATIENT AND CURTIOUS!!!! THANK GOD I'VE FOUND MY T-MOBILE!!!

Always Good Service, I been with T-Mobile for about 15 year's, Never going to No Other Provider, and Yes I would Recommend T-Mobile to Family and Friends. 😊

I was in here.. dealing with a Tablet from ms deceased family member. Something tech support was misinformed on. Ms. Kenia , knew exactly the issue. Did the exchange, offered condolences, my new device was here in 3 days.. I'm from a different state. The other 3 individuals were absolutely amazing. If you have to travel a extra 15 minutes go to this store.. .. I cant think these people enough.. i grew up here . Now the military had other plans.. but this entire store was amazing..tysm

The people are super nice and everything is organized and seems perfect, if you're ever in the area and want a phone or apple watch or something come to the spot

New management is really helpful. They take their time with people and get to the core of the problem, if they can't figure it out they find the next best option. I would definitely recommend this store. Jacob and Amuary and Daniel were all professional.

Wasn't here today but at store next door. But, I've been here before and never had a problem. So, I can't knock it.

PENNY WAS A JOY TO HAVE SOMEONE TO TAKE CARE OF YOU IN A GREAT WAY ! AN ASSET TO COMPANY. FROM 1 TO 20.... A 20 !

Helpful and attentive. Took care of my questions and issues in friendly a way.

Great
Got the new iPhone 14

Great place to great customer service staff was friendly

Daniel was great! Thanks again

very good customer service.

Male staff was efficient and polite...

Great customer service always!!