T-Mobile Authorized Retailer

TROY FAJT is by far one of THE best Tmobile employees I have ever worked with. From 2 states away, he was able to help me resolve my billing and new device trade in issue. His quick response and professionalism is unmatched. It was slightly unbelievable at first how difficult customer service was on the phone, but Troy made that completely change. He was able to not only resolve my issues but has kept me happy with my 8 years with Tmobile. If there was ever a question about me switching services, that was completely eliminated by Troy’s service today. I will forever be thankful for his outstanding professionalism and knowledgeable skill set.

Sierra and her team went above and beyond and always do to make sure our phones are taken care of and that we are on the same page. I appreciate the service here and the hardworking people who make it their goal to make your phone buying experience as smooth as possible. We could not be satisfied without her extraordinary effort to teach us and explain to us the process as well as taking it upon herself to do everything she can in her power to get us up and running with the latest technology! Sierra is a good person and keep up the hard work, it's recognized! :)

Troy great guy super good customer service was in and out helped with everything and did extra to make sure I understood thanks troy!

Sprint helped out fantastic with a new phone and tablet. My sales lady offered us cold water while waiting for my phone service to change over to the new phone with all my contacts. Very pleasant experience when a trip to the phone store could be like a car dealership... unexpectedly pleasant experience.

Sara R was SO much help! Great customer service, she really went above and beyond. I went to this location after first going to the Sprint store closest to me - in Wildomar. I could not believe how unprofessional the clerks there were and the woman that wanted to "sell" me told me things in direct opposition to what I read on the internet. So I looked up a different Sprint store to buy a new phone and activate a plan at. The ONLY store with good reviews near me was this one on Benton Rd. I was impressed with Sara and her co-worker's professionalism and knowledge. I highly recommend this Sprint store.

I truly enjoyed Jerome and his team. They upgraded all my devices today and waived 4 activation fees. You can't beat that type of hook up. He even transferred my information to my new device. I highly recommend this location. Ask for Jerome!

There were only 2 people here. But the place is located near a grocery store, bank, convenient store, gasoline station, and eatery. The plaza is clean and well maintained. The tmobil store looks well stocked and very clean. The young man that help me was very polite, mild mannered and very professional. I would recommend this tmobile location.

I visited the French Valley Sprint store and world with associate, Shawni. Shawni was nothing short than amazing. I had previously had issues with my bill and wanted a great deal. Shawni was honest, professional and kind. Shawni was not only able to fix the issue, get my refund, help me with new products and purchase of a new phone. The experience was stress less and made my experience great! I highly recommend Shawni, as we are very pleased with our experience. Thank you!!!

Time for an upgrade, had the pleasure of working with Sara at the Sprint store. She extremely informative and helpful. I highly recommend working with her if you are in the market for a new phone or cell phone service.

Today I sought help at the T-Mobil store in Murrita, CA. It was a pleasure to be assisted by one of your employees, Brett. His service was exemplary.
In fact he made sure I was able to leave using the phone.
Earlier I had visited the T-Moblé store in Menifee nearby actually for the second time it was the complete opposite in my experience of service.
The manger in the Menifee store absolutely would not help me because it is store policy he stated emphatically to wear a mask. When I ask the manger if he had a medical background he said he did not, but his title gave him as a representative for T-Moblé the right to refuse service.He proceeded to escort me out of the store.
Incredible, when I was getting help with Brent in the Murrita store another lady came into the store she stated she was unable to wear a mask.
There was acknowledgment.
Nothing more was said.

In the future I will return to this store in Murrietta when I need help.
Thankfully,
Marie Mundinger

Great staff! No pressure sale, very knowledgable, extemely helpful and honest. This is definately the only Sprint store I will ever go to again. Thanks Taylor, Breanna and Will, you guys are superstars!

I received impeccable service from the manager Veronica, as she muli tasked other customers, training a new employee, while on a conference call. Not only was she extremely helpful, but she was very polite. Im glad I live right down the street, because I know if I have a problem, she wouldn't hesitate to help me. Kudos Veronica! Thanks for your help

Amy was the best sales representative I have ever worked with. Extremely happy with this location and will be returning.

The employees here have great customer service and the store manager Veronica is very patient and sweet! Grwat team she has in the store. No matter my issue or question, they are always willing to help me out.

Veronica a Jessica are fantastic. Very helpful and understanding. Did a great job in making adjustment to my inflated bill and also tutored me in operating my tablet.

Great experience today with Amy setting up our T-Mobile Home Internet. Very knowledgeable, transparent and helpful

My representatives name was Shawni she was most helpful assertive and respectful and courteous one of my best experiences at the sprint store thank you so much

This is by far the best Sprint Store that i have been to. They are the most helpful and it is quick service. Veronica helped me, and she was a pleasure!

I went in for problem with my camera app. The guys were super awesome, at finding the problem. Thanks to Tony for figuring out the problem, before we resorted to a factory rest. Thanks guys!

Great experience here, came in for a charger and Jessica helped me out and set me up with 2 new phones. Definitely recommend this store.