The UPS Store

Phenomenal service! I've been coming here once or twice a day for a week now because I'm in town for work and need a STUPID amount of copies every day, last-minute. The store staff is SO helpful, nice, and effective. Seriously, this has been the best print shop experience I've had (and unfortunately, I've had many...lackluster ones). UPS printing is more cost-effective than the other chain that prints and sells many (overpriced) office supplies. In the AM shift, the women who opens is the best! So helpful. And in the afternoon there were some guys who were great as well!

This UPS Store is absolutely awesome. I went yesterday( I am a regular customer) to drop off some amazon packages. The service was great, the staff was patient and friendly even though the store totally was busy.
I am a frequent customer just for the record the new staff is great, I was worried about the quality of service when I started seeing all new faces these passing months. But I am impressed...I also enjoy a good laugh along with good customer service when I come here.

I've used this same branch of The UPS Store to ship my packages for two and a half years and I have always had a good experience. When I moved, I decided to ship all of my worldly possessions to my new destination. Included in these possessions was a painting that means an immense amount to me. The staff and The UPS Store ordered the proper size box for the painting and then took great care in wrapping it up to be shipped. The painting (along with all of my belongings) made it safe and sound! I appreciate the attention to detail and every time I showed up with some insane amount to ship, they crew wasn't fazed one bit! They are the best!

The UPS store in Westgate PlZa has the most amazing staff. They make every return seamlessly easy!!!

Was there to ship three items with a UPC code and was in and out in under 2 minutes(exceptional). Hand sanitizer provided in the store.

My wife and I were just in for some package returns. Staff were very friendly, helpful, and kind. Thank you all again!!

I started going to this UPS store as a favor to a neighbor who gets his artwork printed there but couldn't leave the house on account of Covid. The staff was so patient and kind, as it was kind of like playing a game of telephones to communicate both with the neighbor and with me. They have a graphic designer on staff who was able to skillfully deal with making sure the prints were exactly what my neighbor wanted. On account of this experience this has become my go to shipping store, and it's not even an errand I dread because they staff is so amazing. Sometimes the line gets a bit long, but it moves quickly and efficiently. The other day I saw/overheard the store manager, Jay, treating one his workers with kindness and total respect, which probably says a bit about why the staff here is so strong. Someone tell corporate!

GREAT SERVICE! After visiting two FedEx locations in Albany to send an overnight package (I was under some time constraints and some online sources opined that FedEx has best overnight service) and enduring increasingly poor experiences, I went to this location that I have used before. I should have gone here first: staff are polite, respectful, attentive, efficient and knowledgeable (shout out to Dominique). Thank you UPS, for once again demonstrating that not everything online is accurate.

I went to the UPS store Thursday to do a simple Amazon return and my mood instantly soured once I saw the line to the door but going in was a different story. For 5 minutes I watched the best customer service I have seen in a long time. August and Minia moved quickly and efficiently but still managed to have a little laugh and keep things lively. They were no where near intimidated by the crowd and if they were they definitely didn’t show it. They took the time to explain things thoroughly and I was already amazed but then I heard one of them say it had been just the two of them the whole day and that’s what led me to write this review. They quickly helped me with my return and I was on my way. I left out with a better attitude than when I walked in meaning you’ve earned a regular. Give these ladies their props! Great job!

I forgot to ask the girls who were working what their names were, but the two young women on staff on Saturday June 26th were AWESOME! This was the UPS store’s A team, I’ve never seen so many issues handled so quickly and concisely in any store, ever. The cashier who checked me out was helpful, friendly, and professional. This is where I go to ship usually, and I’ve got to say.. whoever was working there today deserves a raise or recognition for their hard work and awesomeness!

Very appreciative of their service. Super busy store. We walked in needing a copies of a cd album cover (who creates those things anymore!?). The staff was patient, and helpful. Product looks lovely! THANK YOU!

I've always had good experiences at this store. I particularly want to single out Noel (who I'm pretty sure is the manager.) I could not be more impressed with how he handles himself and conducts business. He's always super helpful, professional and courteous. In a world where people are quick to bang out a negative review when they have a bad experience, we need to remember to commend those who are a pleasure to deal with and who do their job well. Thank you Noel!

The staff at the UPS store are incredible. They help you figure out the best options for your shipping and printing needs. The reps are courteous and understand that shipping can be stressful and expensive. I am a regular and often tell others about the UPS store in Westgate for your printing and shipping needs. They are the best at what they do. They definitely do it with customer satisfaction mind. A+++

Good afternoon and to whom it may concern I had the Greatest experience in store#3639 with one of your outstanding employees name meyani I have been to this location on several visits and each time the experience has been more greater and excelled to the fact that I would not go anywhere else. I wanted to personally give my Gratitude and appreciation to the one of your very best employee.

Shania was very patient and helpful.

Walk into the store right as they’re closing and Meyani and August still had smiles on their faces ready to help. Great job by them for being professional and working so hard as if they own the store. You don’t see that professionalism often. Thank you ladies 👍🏽

Went to UPS Store to return a package to the shipper. The shipper had not sent me the proper pre-paid label, so I was shocked when the manager of the store told me the charge for shipping. He was very kind, said he had dealt with this problem before, and asked if I had the shipper's phone number, suggested calling them and having them email the UPS store the proper label. I did as he said, and within 5 minutes I was out the door, smiling! Thank you for your excellent customer service!

One small suggestion, install an automatic door into your business for customers with heavy or large packages!☺

The service from this store amazed us. While typically we expect to get what we paid for, rarely does it work out so well. To explain:
We needed to ship some valuable artwork to Florida. These pieces were glass enclosed. Our first thought was to the moving company we had used previously and after a quote of several thousand dollars began investigating other options. FedEx, other movers, freight companies and then spotting an ad from the UPS store in Westgate we called and after explaining our needs we were contacted by Chris the manger.
Chris asked for all dimensions, a rough idea of weight and values we wanted for insurance. He then called back with a quote in the $700 range that was broken down by component so we could pick and choose options if desired. We were happy with the comparative low cost and took the entire package.
We choose to have the items picked up at our home, crated and advised when to have them delivered to Florida. Christian and a helper personally picked up exactly when scheduled, called us when prepared for shipment and on the date we had asked them to ship they did so and emailed us a tracking number so we could follow the shipments progress.
As is typical of UPS the shipment arrived exactly as scheduled, 3 days Albany to Florida via ground. But then we began to realize just how good this store is. The quoted price of $300 for building a protective crate did not close to explaining what we got. Each piece of artwork inside had multiple layers of protection, sticky paper on the glass to prevent scratches, plastic wrap, paper, bubble, Styrofoam and of course the wooden crate itself. Every piece arrived in perfect condition.
We highly recommend this UPS store and it's staff for any shipping needs.

I went there prior to Christmas when there was a long line and several customers with multiple packages. The staff remained friendly, calm and helpful. I don't mean to sound cliché, but it was service with a smile.

I order a lot of things online and eBay several times a week so I'm in quite often. The staff is very helpful, courteous and know the meaning of good customer service. In the future I plan on starting a business so I plan on using even more of their services. Thank you!