H-E-B Pharmacy

My #1 place for all my food! Produce especially, you cannot find better anywhere else. Believe me I have tried. Everything is so fresh and high quality. The HEB brand of everything is great as well. It’s always very clean and the woodlands heb off six pines is the perfect location. Despite being busy most times it’s worth it.

I have switched from Walgreens to H‑E‑B pharmacy and I have found everyone to be friendly, efficient and willing to go out there way to help!

Really good experience fast perception Really Good customer service, Alexis thanks soo much

The both (or 3?) Pharmacists are very kind and extremely helpful even when occasionally the questions they are confronted with don’t even pertain to the pharmacy department. The pharm techs are the first line of defense for the occasional irate customer that somehow decided that the issue is caused directly by the person Behind the register. when in reality, the pharm tech is doing everything they legally can to help resolve whatev the issue seems to be.

I have never had a bad pharmacy experience In the 10+ years I have been coming here.

We Iove this location. Everyone is super nice.

I am indeed impressed by seeing your super store well arranged ready to find goods at hand with compitative price of each item a customer requires. Being a Bangladeshi I enjoyed great shopping at your store.

A very quick and efficient pharmacy experience with very pleasant employees! My go-to neighborhood pharmacy for prescriptions.

Nice, clean, and well-maintained. Parking lot is not the biggest so may be difficult to find parking during peak times.

I love this staff! They are all extremely friendly and patient.

No complaints.

helpful pharmacists

Pharmacist assistant entered my insurance erroneously, stating I didn't have coverage. Although the substitute pharmacist rectified the issue, I would have appreciated an apology.

Although the staff are nice. But I never got my medication on time! Always late or to be order next day.

This is a tough one. I so wanted this to be the pharmacy I wished I could have. Walking distance from the house; HEB reputation/brand; and a relationship with staff that I enjoyed for years at my old pharmacy in Austin.

Sadly, that wasn't / isn't to be. Even more sadly, the alternate choices in the area (national chains, multi-store regionals and mom/pop) aren't any better...so I"m kind of stuck. The convenient location and the ability to bounce into the grocery section to pick up food makes it hard to seriously consider the alternates.

The staff just isn't happy overall - I sense they are either short staffed or simply overworked. Seldom are you greeted with a smile or any sort of inviting feeling. Some interactions have bordered on patronizing. if convenience is your thing, your are kind of stuck with this one. If customer service is your thing, keep walking.

The good:

- Tethered to an amazing grocery store with an abundance of local selections and healthy levels of fresh food.

- Conveniently located (at least for me).

The not so good:

- Almost always have to wait for replenishing of inventory on semi-common prescriptions. Example: If you are filling 3 prescriptions at once, there is probably an 80% chance you will not get all 3 fully filled on the first attempt. I'm not talking rare, experimental life-saving drugs; I'm talking recurring health maintenance scripts as part of an overall common care.

- If you think your pharmacist might ever actually know you by your name, think again. This isn't the place for developing rapport with the staff.

- The HEB customer service experience you've come to expect in the grocery store does not carry over to the pharmacy. It's possible the pharmacy is contracted out and not actually HEB employed...I really don't know, but the disparity between the interaction in the grocery store and the pharmacy is comparable to going somewhere for a massage and having to get a root canal.