T-Mobile

Cannot thank Kimberly and Grace enough for their patience and expertise. Excellent service!

I recently sought to set up a new line for my son with T-Mobile, and I must say that my experience was nothing short of exceptional. I had the pleasure of working with Rodrigo, who truly went above and beyond to ensure a hassle-free and seamless setup process. His outstanding service and attention to detail were truly commendable.

From the moment I approached Rodrigo with my request, he exuded a friendly and approachable demeanor. He listened attentively to my needs and requirements, making sure to address any concerns I had. Rodrigo's extensive knowledge of T-Mobile's products and services was evident as he guided me through the entire setup process, explaining each step with clarity and patience.

What truly impressed me about Rodrigo was his dedication to providing exceptional customer service. He took the time to understand my son's usage patterns and recommended a plan that perfectly suited his needs, ensuring we didn't end up paying for unnecessary features. He also took the initiative to explain the various benefits and perks of being a T-Mobile customer, which added significant value to our overall experience.

Throughout the setup process, Rodrigo paid great attention to detail, ensuring that all the necessary paperwork and documentation were handled efficiently. He even took the time to explain the billing process and made sure I understood the charges and payment options available. This level of transparency and professionalism made me feel confident in my decision to choose T-Mobile for my son's new line.

I cannot stress enough how Rodrigo's friendly demeanor and expertise made the entire process a breeze. His dedication to ensuring a hassle-free experience is truly commendable. Thanks to him, my son's new line was set up seamlessly, without any unnecessary delays or complications.

In conclusion, I highly recommend T-Mobile for their excellent service, and I am extremely grateful to Rodrigo for his outstanding assistance. If you are looking for a provider that combines exceptional customer service with a hassle-free setup process, T-Mobile is the way to go. And if you have the privilege of working with Rodrigo, rest assured that you will be in capable hands. Kudos to T-Mobile and Rodrigo for a job well done!

5-Stars! ⭐⭐⭐⭐⭐

The young lady who helped me on Saturday the 23rd of September was absolutely wonderful! Unfortunately im horrible with remembering names. Patient and courteous! Rare to find someone who gives a damn about what they do anymore. If you run into anyone like this young woman anywhere you go, I truly hope you show your appreciation by tipping them out! Something many people no longer do.

There was a way and I hate waiting to immediately I asked where's the next closest T-Mobile store. Nothing within reason that would have saved me any kind of time so I just stayed there everybody I talk to you when I came in there was super helpful super nice and Jesse really took care of me and went above and beyond the call of duty. Everybody seem real cool in there really cool store I'll definitely be back.

Fixed our phones fast! Great employees. Friendly and knowledgeable.

Customer Service is great. Thanks, Jorge. At this location, I solved my problem. He should teach CSR to all t-mobile personnel, including the people who answer the phone abroad. I hope T-mobile's CEO could see his expertise, that way the company will avoid a lot of issues.

Great customer service from the Spanish female employee who works here. I broke my Pixel 6 phone while attending NFL draft 2022. I went here to purchase another one. Store had what I needed so I purchased it no problems

Let me begin by stating how much I detest setting up a new phone. It is laborious and I have better things to do with my time. I use a cell phone for work, not games, social media, or the umpteen other bells and whistles that some people prefer on their phone. I want efficiency. I want a good connection for telephone and video calls. I want sending documents and retrieving documents to process smoothly.

After many years I purchased a new phone. My old works just fine, but it is a 2g and has a cracked screen. I didn't care because the phone worked beautifully. After lots of prompting to move into the 5G world, I bought a new phone. Then the nightmare began.

I went to 2 T-Mobile stores with zero results for setting up the new 5g phone. The store nearest my house had employees that would not look up from their phones long enough to acknowledge a human being standing in front of them. I was told I could just set up the new phone at home and didn't need them. They didn't bother to look up, didn't bother to hear that I needed assistance as I was switching from a 2g and a phone over 10 years old. I will not be going back to this location ever. I went to another location down the street, 2 blocks away. The employee there popped the sim card out of my older phone and plopped it into the new phone and said I was "good to go" and could set up everything on my own. Three days later and I still couldn't get the phone to work. I telephone T-Mobile directly, spent hours on the phone with various folks pinging this and verifying that. No results- everything looked great from their end and they were baffled.

Finally, I started telephoning local stores to see if anyone could assist. Matt D at the Sahara and Eastern location was jovial on the phone and assured me he could solve the conundrum. Half an hour later I walk through the front door. The store was busy, and every single customer had an employee with them. Matt had just finished talking with some people and approached. I told him I had just called; he listened, he made eye contact. He asked to see the phone. In 5 minutes he had the phone working. The previous genius from the other store had placed my old 2G sim card in the phone, instead of the 5G one. Wallah! My phone now worked. Matt continued to tinker with the settings to ensure all of the settings mirrored my old phone. All of my contacts and files were in tact. He put a new case and screen protector on my phone. He was great!

The Sahara and Eastern location is the only T-Mobile location I will go to. Matt D, the retail training store manager, is wonderful. I cannot say enough about his professionalism. He is courteous, attentive and expeditious in solving problems and getting things done.

If you have any teeny issue with your service or your phone, I recommend going to the Sahara and Eastern location and asking for Matt. He will take care of business. I cannot recommend him enough.

Matt D will probably move quickly through the ranks with his demeanor and professionalism. When he does I will miss him, but I will be so excited that his devotion for conducting business in a courteous, efficient manner has been recognized.

Excellent! They always amaze me on the options I have, when I get that feeling of despair, as one of my current phones has seen it's last day. Matt was very helpful, knowledgeable, and even installed my new screen protector, on my new phone, and got us out the door in a reasonable amount of time. Well done! See you next time we need you!

The staff is so helpful. What should have been a quick in and out is being a bit longer. However the Supervisor and staff have gone above and beyond to make everything work for us. Never did I think it would be this hard to transfer a phone number but the staff is making it happen.

The staff at this store gave me exceptional service. Its the t-mobile corporate you have to watch out for. After paying 180 bucks for a new phone and after less that one month of service my phone service was suspended. Corporate could not fix the problem and all I got was a run around of B.S. after 2 weeks of calling them and practicly begging them to do something I ended up having to spend another $250 to get another phone and service from VERIZON. This isn't the first time I had issues with t-mobile. My advice is to go to Verizon. Best network around hands down.

Angel was so welcoming, friendly, knowledgeable. Then Christine or Christina gave great customer service and we didn't have to wait that long to get service and it was fast to get a new line and 2 phones

Despite the long waiting to be helped.
Miss Ferdinanda of customer service placed my current phone back to normal operation , she also helped me in the selection for my coming upgrade to a Samsung Galaxy tablet and phone.
Great team of customer service personnel.

Been with T-Mo for years! Not too happy with this recent $35 activation fee they've implemented. Purchased a new phone a few days ago and they hit me with an activation fee. I mean I already have service, what is there to activate?

Carlos Valdez is the best T-Mobile employee who I have encountered. I wish all your salespeople were as friendly, knowledgeable and intelligent. Role model for your training!!

Bobby had GOOD CUSTOMER SERVICE! 🔥 thank you for your time and the service provided.

Such a great experience today. Aldo was incredibly patient, professional, and answered all of my questions.

I Love T-Mobile!! This is the best store in town!! The employees are so helpful and friendly!! Today Jose helped me, answered all my questions and showed me a quick fix until my phone comes in.

Wanted to thank Enrique, Mark and Reyna for helping me out, switched s9 to s20, got two new phones for kids,added phone line and everything was a smooth process.Kids happy with phones, I'm happy with mine.Staff is knowledgeable and friendly.Thanks again.

Helpful workers , once I’m in I get helped right away , it’s nice to know they care and even if you are deaf they are helpful when you ask them to write down what they are saying