The UPS Store

The employee was very helpful and even went a little out of his way to make sure I was completely taken care of and satisfied. He did a great job! I had a huge awkward box and he answered all of my questions.

One word, Kurtis!! I was dreading going there on a Saturday, during this time of year so I called ahead to make sure they could print what I needed. Kurtis answered and was friendly and really listened to make sure he was answering all my questions correctly. When I arrived there was a line out the door. I spotted the one gentleman working so I waited in his line assuming it was Kurtis. Thankfully it was! He came around the counter, patiently helping me get my prints right. I kept apologizing because I felt I was tieing him up, or putting him behind but he assured me that it was no problem! I felt rushed or like a burden. I felt like it mattered to him that I get the proper prints.
During the holidays as a retail worker, you’re putting in long hours, missing time with your own family, while dealing with grumpy folks that are impatient and entitled. I done it for 10+yrs and you just know it comes with the job. The majority of customers take zero of that into consideration, so I just wanted to take a few minutes to let The UPS Store know that I 100% appreciated Kurtis on Saturday!! He was the kindest person I had the pleasure of dealing with that weekend out of all the places I went. His superiors should be grateful that they have such a great fella working for them!! PLEASE let Kurtis know that I definitely noticed (and appreciated) his kind spirit, knowledge of the job & his God given PATIENCE!!
Sometimes a few (or many lol) kind words go a long way!

Everybody at The UPS Store always acts like they enjoy their job and are very pleasant and take care of you very efficiently

Kind, friendly staff. But what i LOVE most is 👇
the self check out option for sending back amazon packages. You can get in & out in a jiff 😊 so quick & easy.

Thankful for their services. Accommodating hours. Location. Staff reflects a good attitude of service!!

Easy to use and friendly staff at the store.

Back in October of 21, I had to print some pretty embarrassing photos and they did fantastic at being professional and private with printing from their computers using the USB I brought in. I was very appreciative of their kindness about it and I do wish I could remember the name of the employee that helped me. But she was amazing!

Easy and quick experience. Sadie was excellent.

We have a mail box at the Richmond Indiana UPS store and get so many packages shipped there as well. They staff is also so helpful, friendly and remembers our names too! It's a treat to go in & pickup mail and packages. In fact, I am trying to locate a 3rd package that a shipper claims was sent so I just called the UPS store & spoke with Kendra. She remembers that shipment arriving and that there was only 2 packages. She is amazing!! Thank you for the amazing service!!

Amazing customer service! The people here are fantastic to work with. Not only are they very friendly, but they also get things done quickly and efficiently. I work with many vendors for my job and I have to say that this team is the very best. UPS does more than just shipping out packages - they offer amazing printing services too. Give UPS a chance asap!

A home-bound family member's laptop failed and the local "Squad" said they were running weeks behind. I called and spoke with Kendra, who went to my family member's home and picked up the laptop the next day and safely transported it, packed it securely in layers of bubble-wrap, and shipped it to my address. It got here safe and sound and is fixed and already back in Richmond.

Kendra was an angel to work with, empathetic, fast, and just an absolute delight across the board. Customer service like this is getting harder and harder to find, so I wanted to take a moment to recognize it.

Kayla was amazing at her job!
She helped me a lot and taught me a new way to send documents! I am super happy with her knowledge of UPS services!

I’ve been using the UPS store for more than two years now. The girls that work there are always super helpful and always have a smile on their face. The print work they do is amazing. They make my life – both personal and business – much simpler and I appreciate the work they do!

Ordered invitations. The product was done promptly and expectations were met. Staff was very helpful.

Anna was very attentive to us and knowledgeable about all of the printing capabilities of the store. She recommended a perfect solution for our needs quickly and competently. We were very impressed with the service!

Amazing customer service! I Had business cards designed and printed here and they were absolutely perfect! Even better than I could have imagined. They were done quickly and the communication from the employees there was fantastic!

I have used this UPS Store for a broad range of printing needs for over two years. They always have my jobs ready earlier than promised, and they get all the details right. Nice people and friendly, knowledgeable service.

Can get busy sometimes but they're efficient and friendly here. They offer a variety of services so it's easily a one stop shop for getting docs notarized, packages mailed, etc...

They are always amazing, especially when they do your FedEx packaging for you cause Richmond FedEx is strictly a drop off point.

Richmond UPS Store
Kayla and Rebecca Wed 1-9-22
Made me some copies and lamation work.
They were busy, but they took care of me.

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