SEPHORA at Kohl's

The lady working there, her name starts with a k, and she was so amazing, all of the staff there as of recent of today are so so nice and they should all have higher wages <3 with love from me!!! -

I’m a newbie to makeup and skin care. I stopped in after shopping in kohls to look around. I was very confused but the sales rep Renee was absolutely amazing. She took me around the store matching foundations, finding brushes, and found a fabulous face moisturizer that i fell in love with. It was so comfortable to no be judged and shown things. Thank you Renee!

Not a makeup person, but had to become one recently for work purposes....I have thus been in and out of Sephora quite a few times and each time, the employees treated me with the utmost kindness. Thank you for your hospitality.

The girl who worked the counter was extremely accommodating and kind :)

Good places for cosmetics

Well some of there sales aren't really sales. No your prices before shopping there. Cause a lot of there stuff is way over priced... Hint look at product at store. Then buy on line.

Poor customer service. No one said a word to me or other customers unless promoted by the customer first. It was ver odd experience. Associates didn’t know anything about makeup or what they do or don’t sell. One associate told me to “check ulta for the rare beauty blush” I wanted. I had to laugh. The space was nice when it first opened but it’s been hit but the busyness of the season and seems like they haven’t prioritized trying to clean. Similar stores like ulta and the others in the plaza have been hit with the same crowds but weren’t nearly as gross. Reinvest in your employees, their education, who you’re hiring (do they even like makeup?) and the appearance and appeal for customers. I know this is not what Sephora expected when moving into Kohls. I was a regular at the Sephora in JCPenney prior to 2020 pandemic and never had these issues.

I was told that Kohls did NOT carry Laura Gellar makeup.

No stock on shelves. Dusty. Staff don’t offer to help at all. Good thing there’s an ultra on the same strip!