AutoZone Auto Parts

To whom it may concern, future customers/ hopefully management and I’ll tell you why. First off normally I wouldn’t go above and beyond if I didn’t have a reason to but in this instance I must. For the last decade and a half I’ve ran my own business with 10+ employees at a time, and they came and went for various reasons. I dealt with customer service on the phone all day because my team and I were in the telecommunications. That leads me to my experience at auto zone, I happen to walk in tonight and was second in line to a gentleman who needed one very specific socket size that I watched (who I came to learn this employees name as shy) help this man gracefully got to all lengths to find exactly what he was looking for although he was attempting to walk out three times because it seemed they were striking out. Mind you there is two other car parts stores within 1 mile. However Shy walked the walk and talked the talk and did everything she could to find this size socket. In the end not only did the man not leave and go somewhere else because it seemed they didn’t have it, she upsold him because she established although he only needed one socket for 10$ +\-, the benefits of buying this whole socket set which included the one he needed for 60+dollars!!! Now I was only in there for a bulb but the approach, knowledge, and willingness to help lead to Shy helping me plan out the rest of this whole front end built I am doing. Point is in my years in customer service I loved when my employees acted in this way and in this manner, especially when nobody was watching. I hope when you go in you ask for her because you’ll find or learn what you need/need to know quick, efficient, and with a smile. Not to mention she pointed out every sale for anything I needed that I could take advantage of! I would have loved to have ten of her working for me

I was having issues with my car and the employee, Shy Hoskins, did an outstanding job. Went above and beyond helping me find the correct parts I needed. She was very patient with me because I didn't know what I needed or what I was doing, she took the time to go over everything with me to make sure I was getting the right parts. 10/10 service! Thank you Shy!

I came in looking for a part after being sent by another store, Shy and Noah showed me very great customer service and went above and beyond to ensure i was a happy and satisfied customer. As i was having a bad experience with my search, they helped me and even shared some cheerful banter, and i left in a better mode than I came with.

I would like to say your employee shy. Is an excellent employee. She was very helpful and polite and she is alsome thanks for all the help shy

Shy was such a customer friendly person and very knowledgeable about a lot of things in the building. Will recommend

So I walked in they have 4 employees 1 manager and only the one employee was helping everybody while 2 other employees were stuck on phones apparently they stayed on them phones you all should really watch your cameras see who does the work and see who don't thank you good visit overall thanks to the management and another member

Just because they still have the best warranty in the auto industry. Customer service is good but some better then other's my opinion & it dose not reflect autozone or autozone policies. Stop in 943 south Arlington & Archwood we've got the best customer service & clean shopping environment.

Stopped in for some tire wet and glanced upon my go to that happen to be on sale. Well the tag was in the wrong space and turns out it was the spray, not the aresol that was on sale. The Manager Derek was quick to rectify the mishap and still honored my purchase at the sale price. Kudos to you Derek for the Great Customer Service!!?!

We were getting off the highway and our muffler fell off our car. We pulled into AutoZone and bought clamps and cover so my husband could fix muffler. The employees at AutoZone where so nice they let us, use some of there tools and let my husband fix the muffler in there parking lot. Yes I definitely would use AutoZone forever and tell my friends and family to use AutoZone to.

I always know I'm going to find the parts I'm looking for when I go to autozne , they take good care of ya

Patty was awesome! Super helpful and friendly

Charles went above and beyond to make sure my family and I were safe. I went in and asked if he would help me figure out what tool I needed to purchase to tighten my battery terminal. He insisted on coming out to my car to take a look at it himself and luckily he did! The bracket that holds the battery in had come loose and was welding itself to one of the terminals. I had my three kids and dog in the vehicle with me and we were on our way to a baseball game 40 minutes away. He got the parts that he needed from the store and actually took the time to completely tighten it down and made sure we were safe. Had he not taken the time to come out and help, who knows what could have happened. I could not thank him enough. He is a great employee and person! Auto Zone must be doing something right to have such excellent staff.

I got what I needed. A little busy, but it was nice weather for a Sunday . I bought a club to help keep thefts down on KIA Souls. Insurance on them are outrageous.

Well, my experience with auto zone is I never had to wait no more then two minutes in line.....very fast, and convenient.

Great service! Was in and out with a new wiper installed in 5 mins.

Auto zone is a great place to get your auto parts at. Helpfull staff, who remember your name.

Came in for replacement license plate screws, got the wrong size and had to get different ones. Mike was kind enough to help me the whole time and find the right screws and go above and beyond by helping with the whole installation. Great business with even better employees

Travis went well above and beyond his job and I definitely appreciate him. Did way more than the store manager did giving me a swivel when I didn’t need it. He fixed the problem for me and all.

Came for replacement headlight bulbs. Answered all of my questions and even put the new one in for me. Great guys! And yes I stopped at the taco truck that's right there in the parking lot. GREAT authentic Mexican tacos!

God place gor a five finger 50% off discount. Please contact local booster for help.