Conway Office Products Llc

Excellent staff

Worked for them as a subcontractor. I hope their customers were happy with my service. I didn't enjoy my time with their contract labor provider.

Worst customer service ever. Was leased a product that didn't do what it was supposed to, took a year for service to confirm that this is true, and has been another year or so of going back and forth, trying to get anyone to respond. Finally got Brian Cameron, VP of sales, to talk and he confirmed we could switch out for a more appropriate machine, and it's been three months now, with no machine switch, and barely any communication. Stay far away from this company.

Zero stars. This company is a scam. I spoke with a service tech on the phone for two minutes. Gave me a part number and a phone number call to find out the price of the part. He told me to call him back if I wanted him to order the part. The part was more than half the cost of the machine, so I told to him forget it. I get a bill for $160 for his two minutes of phone time. When I called to complain, the accounts payable department sends them an email asking them to void this invoice. I tried to follow up, but did not get a response. Six months later, I get another invoice. Xerox will never get my business again with this kind of customer service.

This company is terrible. They have no ability to take the money from our checks that they cash and apply it to the balances they are showing. Month after month they cash our check and then dun us for the outstanding balance. My wife has to send them images of the cashed checks and then they apply them incorrectly. If you do anything with Conway Office Products that requires you to send them money, you are consigning yourself to hours on the phone with their customer "support" people.

Conway off shored their billing service and ever since it’s been terrible. I routinely get incorrect invoices and spend literally hours trying to get them corrected. Never again will I do business with this company.

Good luck ever trying to get anyone on the phone or to respond to an email. If you have questions, you're better off googling them and burning your money. They make it entirely impossible to reach anyone within any department and fail to ever reach back out. No one can tell you who handles your account nor can they speak to how to find that person if they do know. Don't be fooled... they'll find you if they want something. You're better off buying your own printer / copier and paying for a new one when necessary.

The company is not very responsive and won't let you know when to expect service personnel to come fix your copier. Their poor communication and customer service led us to choose a new dealer when our 5-year contract with them expired. Once we made this decision Conway-Xerox made it as difficult as humanly possible to buy out the lease and return their equipment, which put us on a more expensive month-to-month basis.

Would not recommend.

If I could give this place zero stars I would.
We’ve been out of toner since JUNE (it’s almost October) and keep getting told ya on back up rider yet they keep billing us for the use of the machine. We’ve emailed and called several times to cancel our contract and have the machine be picked up yet no one is following through. 9 times out of 10 when we call the call gets disconnected/call drops. The only rime we can actually make contact with them is when they call telling us we owe them money and then we tell them we canceled and they say they have no record of our requests.
STAY AWAY!!

My machine has been down since March 2023, Ive emailed, called and went to the office to cancel and they do not respond to anything. In July they charged my credit card twice for the same amount. The worst service Ive ever experienced.

The absolute worst of the worst with communicating. I've gotten bills for equipment I don't even have. They shut off the service plan for the machine (in error) I do have and now I can't get service! This is for a printing shop that makes money daily using this equipment. I think their billing/invoicing is farmed out of the country. The local office doesn't get back to you either. AWFUL! Run do not walk away.

The worst customer service of any company I have done business with. Phone system doesn't work. There is no option for zero stars or I would.

Perhaps I can update my review if our (brand new) copier ever starts working, and / or they ever return any of our calls.