Pro Desk at The Home Depot

Great!

I have many times enjoyed the easy availability of basic building materials at Home Depot Alomogordo. Yet, I typically prefer to work with a more local lumber company for bigger orders. This time however, I was swayed by the friendly and seemingly knowledgable folks at the pro desk to order my roofing material through Home Depot. Having frequented this store nearly twice weekly for a current project, Tony and Gus learned my name and were friendly and seemed eager for my business. So despite having been treated well by Foxworth Galbraith for earlier project orders, I decided to spread the love and give home depot the roofing bid. While I was consistently told that they were ready for my roofing order, when it came time to get the numbers I received no response to my email and many phone calls. Reportedly they were, "very busy." So.. ok.. sometimes you have to do things the old fashioned way and go see them in person. Thus, after two and half days of calling and calling and leaving messages to no avail, I got out there and got a bid while I was in the store. Before leaving I confirmed the bid and paid; on a Thursday. Before payment, we discussed the details of delivery which illicited some frustration as they don't deliver on Fridays because that's, "when their inventory arrives." Ok, so.. I couldn't get my simple order in for 3 days because nobody would respond to my many attempts. Then, after I took time out of my very busy day to see them, they couldn't deliver at the time I really needed. Still, I am an understanding and patient person, so.. fine; bring it Monday. Well, today is Monday, and now they can't deliver because the truck had a flat tire this morning!? COME ON! This roof needs to be on by Wednesday e.o.d. and after days and days of perfect weather, tomorrow's wind speeds are expected to be 50 mph. NOT GREAT! While I find the people working the pro desk to be apt and polite, I AM NEVER GOING TO ORDER FROM THEM AGAIN. To others in the Alomogordo area, I strongly recommend the folks who deliver as promised at FoxGal. cheers.