West Marine

If you need something for your boat, or stainless steel hardware, this is the place to go. They might be a little pricey for walk-ins but its a boating store. Service and staff here are excellent and will go out of their way to help you.

I went to the West Marine store in Golden Ring Plaza just off Pulaski Highway. I had been fighting for the last few days installing a chartplotter I bought from West Marine online. The problem came down to the fact that the LightHouse Maps card that shipped with the chartplotter was blank, and no maps had been installed on the chartplotter.
Chris, the manager, found a good solution for me and having saved my bacon he then gave me some good tips on installing my first ever SeaTalkng backbone onto my sailboat.
I can't say enough good things about Chris. He went out of his way to solve my problem and did it with a smile on his face. If you need parts, or good help, visit his store. You'll be glad you did.
Denny Wallace

Very helpful employees, store is clean and well laid out

Great store, helping employees. Sarah was very helpful.

Awesome sales team. I bought a battery that died quickly. They exchanged for a new one...No questions!
That's how businesses should be run! I've already been back twice!

It's not some sales person always right there to help you and had millions of things to take from and clean store get his thumbs up definitely

Great staff always ready to help you. Very clean store, excellent inventory. Watch for the advertised specials. Parking is always great, you can always get in and out with what you need. Seldom I did not get what I needed, and they ordered it for me. A great one stop shop for our boating needs. Always a great experience.

This spot is awesome! Found everything super easily in this organized place. Definitely better than I expected

I am giving 5 stars because Matt (associate) and Sara (sp?) went the extra mile today! I had placed an online order to be sent to store and did not make it in time to pick up due to COVID. When I got there today Matt went to the back to double check and Sara went to the rack to see if she could find if what I had ordered would be there since it was past the time period for pick up. She brought a similar item and was willing to honor the online price, then she went to another rack and found the exact item. They were very helpful, understanding, and friendly!

They normally have what I need for boating stuff.

Super kind and helpful employees. I picked up a new dock box and they even helped me load it in my truck. Now thats customer service!

Just wanted to say thank you to the manager who took his time in explaining marine gps and radio equipment on may 11th, 2021. This is our first boat and so all this is new to me. It was close to closing time and he went above and beyond even took the chart plotter out of the box to show me all the pieces and what they’re used for. He explained the radios and which emergency features came with what. Most importantly he was not pressuring to buy anything and he was extremely knowledgeable. I will be coming back here for sure thank you!

Great store with super friendly and helpful staff - I wish I owned a boat!

This location is huge! Everything appears to be well stocked. Employees were very helpful and pleasant.

I needed help with a 2/0 battery cable. The guys in the parts department were very helpful and we solved my problem. They were knowledgeable, really understood boats and also the battery cable issue I had. I could not ask for any more.

I want to send out a big THANK YOU !!!!! To Mathew at West Marine on 8640 Pulaski Hwy. Baltimore Maryland. I had two tires blown on my trailer and the other two not looking so good. I went to a Mr. tire 5 miles away Limping my trailer the whole way there only to completely Ignore me. I found West Marine, call them and Matthew picked up the phone. Mathew came through for me. Mathew went above and beyond in helping me in my distress. When it only showed he had three tires he did a little digging and found a complete set with an extra spare. When I got to the store the tires were sitting there waiting for me. Thank you thank you so much Matt. Your kindness and professionalism made my day and it was very refreshing when you came out to the parking lot where I was working on my trailer to make sure we were OK. Thank You! 😊
Sincerely, Murray

Purchased Simrad G09 year ago. It started to lock up and while in use about a month ago. I took it to West Marine store in Middle River. Technician connected to power, began to run thru series of commands and the unit locked up on him. He looked up my original purchase which confirmed the manufacturers warranty, and extended warranty which I had purchased explained the iaaue was rare put problematic and proceeded to get a new one from the store. He downloaded my information from the old unit to my SD card , and I was out the door with a new unit and my saved boating information within 1/2 hr. Gr8 work. Thank you.

I ordered a windlass, bow roller, anchor, and rope/rode online. Notification and pickup went smoothly. And nearby Panera Bread made a convenient lunch stop too 😃

Nice store and friendly staff. Unfortunately not what I needed

Matt the manager is always helpful. Great place!