T-Mobile Authorized Retailer

Went in twice in one day for a recurring issue that was causing me lots of connectivity problems. Gabe and Michael were extremely supportive and knowledgeable, listened to my concerns and the troubleshooting steps I’d already done with Tech Support over the phone. Both gentleman went above and beyond to help me, which came down to having a repair shop diagnose my device physically or just replace it. I chose to upgrade and change devices, spent very little out-of-pocket and was up and running in no time. Haven’t had any issues with the new device.
Thank you, Gabe and Michael!
I’m glad I switched away from Verizon.

Great experience! Kind of dreaded going into a Tmobil after a poor experience in the past but this time ut was easy and quick. Definitely recommend this Tmobil location to do business!

After 20 plus years with Verizon I switched to T-Mobile this week! A big move but a necessary one...increased prices, poor connectivity and customer service. Lacie, at the Westbrook store, made it a very good experience! She stayed after closing to finish my switch over and answered my many questions. Thank you Lacie for excellent customer service! I highly recommend you and T-Mobile to others!

This was the best customer service experience I have had in many many many moons. The salesperson was extremely helpful. In addition he helped another person who came in the store and was having a bit of a problem with their phone. He did this with a smile on his face.
I cannot tell you how nice it was to see such good customer service .

I took my husband to get a new iPhone after about 6 months of him complaining about his old iPhone 8. He was reluctant b/c he thought they were going to try to sell him something fancy his didn’t need, etc. Not only did Devin in Westbrook *not* do that, he helped my husband transfer his line over & got him the SE, which is perfect for my husband and had exactly what he wanted with nothing super fancy (we didn’t even know it existed). Devin & team answering all of our questions even though I thought mine were a little self explanatory, they didn’t make us feel like that. Also, he was training/ job shadowing with a new hire & even his new hire seemed to *not* be new because he was helpful and knowledgeable as well!

My wife is a first responder and T Mobile now offers very good pricing for those in the medical or FR field. We took advantage of this discount and walked away with four of the newest phones and minimal cost only trading two older phones in. The 4 line top tier magenta plan we signed up for has 5GUC with incredible coverage around the state, which is why we left Spectrum. To boot, we picked up a Gateway cellular home internet box at $30 per month for 5g home internet service, ditching spectrum internet at home as well. So far, so good on the cellular based home internet, and our cell phones are new and now blazing with 5GUC. Thank you Devan and Curtis for all your help!

Cayman confused leaving so happy and grateful for the service of Kim and Devon. I am blessed Kim stayed with me until I could get everything done right? I am so grateful love t mobile

This TMobile in Westbrook provides unparalleled service. Caden, Cody, and Stephen were all very welcoming during my visit. I was having a particularly difficult day. I had come in to actually switch my phone to another service provider. However, after experiencing the excellent customer service from these kind folks, I have decided to start my own TMobile plan. These three were very knowledgeable, empathetic, and overall provided A+, 10/10 service.

I went in to upgrade my new phone the gentlemen in there were super helpful and were very knowledgeable about the products. They went above and beyond for me and I was amazed at the level of customer service I received.

Back in July I had to go to the T-Mobile store because they couldn't resolve my problem online. Glad I did go the T-Mobile store, she resolved not one but, two problems!

Tyler at store fixed ny phone emails 4 other stores couldn't do it if u need anything this guy us smartest man I ever met ty tyler

Very nice, good communication, sweet, English is my second language. Overall very great customer service from both Caden and Tristian!

Steve was very knowledgeable and new his stuff, he got me in and with 2 beutifull new phones in no time at all

Got a good deal. If you see Curtis, tell him we sent you, lol

Excellent customer service!! Every employee is knowledgeable about the products they are selling, and they are all very helpful with all of my questions and concerns. Highly recommend!!

The entire team at Westbrook is so patient and friendly!!

Excellent service. I am one very satisfied customer.

Very good service!

Great lunch!