Verizon

We have been coming here for years and have had a great experience each time. Especially this week, my family and I came in needing upgrades and Raul did an awesome job helping us and explaining everything easily. I felt like he was doing his best to help us and didn’t push anything if we didn’t want it. He was awesome!

We had a very pleasant experience at the Defiance Verizon store. Joey Casias assisted us. He was very knowledgeable and knew the products he was selling. He answered all our questions and helped us fix a few things on our phone. We were very pleased with the excellent service he provided.

We had a great experience working with Nick Berkshire. We weren't able to resolve the situation in the store (cracked screen), but he quickly made several calls and got us set up for the next steps. Thanks Nick!

Went in for help with a no contract family plan.Even though he wasn't able to resolve my problem,Noah was great.Super helpful and did everything he could to try to get it fixed. Wanted to take a minute to give him the recognition. Thanks Noah! Sorry I didn't ask your last name.😀

Don’t typically post reviews. Especially for a chain retail store. But Andrew is the man. Even though everything took longer than expected he was very helpful and tried to find me the right package/deal that would work for me. Thanks!

Christian and Damian were a huge help! They made our experience so much easier. Go to them if you can!

Thom is absolutely fantastic!!! I would like to deal with only him anytime I need assistance! Thanks, Thom!

Went to the Verizon store hoping to get more information on getting a new iPhone and upgrading plans. Mike Meyer was very knowledgeable and took great care of us. He provided solutions to exactly what we were looking for and went above and beyond.

I went into this location because I needed to upgrade my number with a new phone. I walked in and was greeted instantly by Andrew. His smile was warm and welcoming as he inquired if he could be of assistance. I immediately asked if he was going to be the one to help me today. Andrew spent just under an hour with me and made the process smooth and stress free. I have a new iPhone 14 in purple with a new case, screen protector, and upgraded charger. He went above and beyond, so I just wanted to leave this review to say thank you to Andrew and the whole crew. If I need to head to Verizon then this store is now where I will return because the exemplary service. Blessings be.

Mike Meyer was an awesome salesman. He was super knowledgeable and very understanding and honest. He was so helpful! Highly recommend Verizon Mike!

I worked with Mike Meyer and he was great!! Upgraded my plan and phone. In and out in 20 mins and Mike was super helpful and nice. He was very knowledgeable and straightforward!!

Joey C is the King of Verizon Defiance! Fixed my Samsung camera when noone else could!

My husband's phone corrupted and crashed on Monday which led to us having to get a new phone. Travis took great care of us. He got us the best deals which included the newest galaxy and even a tablet for our daughter. He really listened and kept us in our price range! He was also very courteous to offer me a private space to breastfeed my son if he was hungry. This guy deserves employee of the month!

Andrew was amazing when I came in with my daughter to switch out her phone. He was very knowledgeable and quick to help help with a seamless transition. Thanks so much, Andrew!

Brandon Schneider works with us on our business account, and he does a phenomenal job! Very responsive, thorough, and willing to go the extra mile to set us up in the best position possible. If you have a business and you're looking to set up an account with Verizon, I would highly recommend working with Brandon!

I got my phone from Nick and he was very helpful and knowledgeable.

I bought my iPhone and I pad here. Excellent service and help. Today I was there because I could not unlock my phone.
Mr. Myer fixed the glitch and answered 2 other questions.
I won’t go anywhere else and I am close to two other stores that I tried.

I just purchased the amazing iPhone 14 Pro Max. The only thing better than my new phone was the service I received from “Blake.” Not only was he welcoming and beyond friendly, he was knowledgeable, efficient, and attentive to my questions and needs. This dude was the whole package!

If you’re in the market for a new phone, head to the Verizon store off of Clinton Street in Defiance, OH and ask for Blake. You’ll be thrilled you did!

Steven did an excellent job of hooking us up with new phones, which was an amazing deal that was going on!! We switched over from another company (AT&T), that we were tired of dealing with and Steven helped us get the most for what we do with our phones and even got phones for my parents who are in their 80's now 😍 We were so happy with his service to us that we even met him at another store to tie up loose ends!! He was also courteous enough to give us a follow up call a few days later! I highly recommend you ask for him by name when you need anything 😃Steven.

I went in on a whim and honestly didn't expect much to come of it but with Chad's help, I walked out with a new phone, tablet and all the accessories I could possibly need. He was very attentive and determined to help me. He was so nice and helpful. I couldn't have asked for a better experience. THANK YOU CHAD!!