Advance Auto Parts

So appreciate Chris’ outstanding support and willingness to go the extra mile. His professionalism, superb service and knowledge made my visit yesterday memorable. Absolutely recommend Chris for auto care questions and needs. Thanks again!

Let me start this review off with DJ here is amazing! I had been to another store 2 weeks ago that insisted my air conditioner was fine and I didn't need any coolant. I had a miserable two weeks that culminated in me nearly passing out while driving today (100 heat index) which caused me to start having a panic attack as I was on the high way. If I pulled over I would have most certainly passed out considering it would still not been able to cool off. Like a beacon of light I finally came upon this store. When I walked in DJ immediately recognized I was in distress, put me in front of an air vent and calmed my breathing. All I could initially get out was "air conditioner not working". He asked a few questions as I nodded to answer and he knew just what I needed. After I cooled down he checked me out and showed me how to not only check my coolant but how to add more when needed. His kindness truly made my day. As a manager that runs two stores I hope that all of my employees are at least half as compassionate and patient as he was. I will be forever grateful and recommend this location to anyone and everyone I can because of him. Amazing job DJ! You are the best!

Great and knowledgeable staff. Always there to offer assistance and very good at explaining in a way that's easy to comprehend. Also very clean and tidy inside and out.

The employees and the manager at this Advance Auto Parts are absolutely amazing. If it wasn't for them it would have cost my husband and I thousands to gogure out was wrong with our car. They seriously went above and beyond what they needed to do and I couldn't be more grateful. Thank you so much for everything yall did.

Chris was amazing!! I had a issue with my battery but once I got there I had no problems anymore! Showed me that yes I needed a new battery instead of just saying it. Talked me thru the options n had me back on the road shortly after! Great people skills and knowledge!! I will always go back n ask for him!! Thank you Chris! I won't have to worry about car not starting anymore!!

My car had difficulty starting. My husband had passed away a year earlier and I didn’t really know anything about cars. William went out, diagnosed my car and installed me a new battery. Had I gone to the dealership it would’ve cost me $600. It only cost me the battery. He was perfect and I am so grateful for everything he did. He should definitely get a raise.

I’ve been going to auto parts stores since the early 90s. This place is absolutely the best. The staff is the most helpful that I’ve ever met. They truly want to help you and don’t make you feel like you’re wasting their time. This is now my go-to auto parts store. Thank you to the management and sales team that make this place amazing.

Had to make a trip to the store on my way in from a drive from ATL as my car wasn’t sounding good. Joe was SUPER helpful and helped me deal with a situation of NO oil (despite not needing a change for another 4K mi). I wasn’t far from home but didn’t want to push it, and I’m so glad I stopped here. Great customer service- we will 100% recommend this store to friends. Thanks Joe!!!

Have been a number of times and it has always been great. Today was especially great. I had recieved a part that not correct and when I called, Jeff helped me not only track down why it was the wrong the part(online had the wrong parts listed) and was able to go through and help make sure not only did I get the right part, but that I wasn't on a wild goose chase trying to find the location.

I had a headlight out and they helped me install it....against their better judgment.... I appreciated it so much!!!

This was the first time I have ever visited this actual Advance Auto Parts. I have never had a good experience in an auto parts store. They tend to always be busy and in turn, have very poor customer service.That being said, I'd like to give the guys working at this location props! I only caught one guys name though, Chris. Thank you Chris.....for taking the time to explain my truck's issues and how I need to go about fixing it.

Cant say enough about management and the staff at this store. Always super friendly, willing to help get the parts you need, great communication on the phone when calling looking for parts. By far the best Advance Auto Parts in the area! Great job!

While driving on Hwy 17, my left wiper blade flew off necessitating me to stop. I pulled into Advance Auto Parts on Hwy 17 in Hampstead, NC and was greeted by Alan who looked at my other wiper, matched the left one, installed the new blade and I was off again in less than 10 minutes. This was on Monday July 19th about 10:10 am. What impressed me most was the manner Alan treated me for my small purchase. He went to the car to see what I had so it could be matched, found the part and rang it up quickly and then installed the wiper on the car. Next he had me test the wiper to ensure it was working properly and after again ensured it was securely fastened. He did this casually and naturally indicating this is how he works. I was impressed and I'll bet when he is told of my glowing comment will say, "I was just doing my job as i always do". Yes, Alan you were and that is what sets you apart. Thank you for helping me get on my way in less than 10 minutes. I appreciate your help and you! When I Hampstead again I will stop in to see you again, whether I need something or not. But then again, how can one go the the 'candy store' and not buy something?

Broke down in the parking lot, in the rain ( of course), employees were very friendly and helpful. Have me a referral for a tow agency and we waited inside for a ride. Great group of people. THANKS !!

Amazing store! Everyone was super helpful especially Chris. I will certainly shop there again!.

Chris was very helpful with the items I needed for my car. Thankful he was there to assist. I love his positive energy.

Always five stars! They have never questioned a return and have always helped me find what ever I've needed to get my project completed and me back on my way.

Tried to find a tow package/hitch that bolts to my trucks frame and Advance was the ONLY auto parts store that had it in stock. And it was $45.00 cheaper. Very happy!

Very friendly staff. Smiling faces and good humor was pleasant to see coming in from the rain.

Got just what i needed on a quick stop driving from the airport.

This place is friendly, knowledgeable and very helpful. Definitely recommend this place and would rerun if I need anything else.