Firestone Complete Auto Care

Stephen was amazing! My friends and I were traveling home through Tennessee and got a flat tire from a nail. He first was helpful on the phone call assisting with determining what type of tire was needed and if they had it in stock. Once we arrived to the store he was pleasant and funny while explaining everything regarding the mechanics of the run flat tires. He helped put me at ease in a stressful situation. He went above and beyond and we were able to get back on the road in less than an hour. He didn’t have to do that but he did and I appreciate it. He gave A customer service!!!! I would highly recommend this location to family and friends.

Always love visiting the Firestone Center on Willow Avenue, Cookeville. The guys there are always polite and informative about anything my Jeep needs. It's an easy and pleasant visit every time.

I first went to the Firestone on Jefferson and was quoted $46 to plug a tire but told they didn’t have time and recommended the other Firestone in town on willow he called to make sure they had time and they did me and my friend went straight over and they were quick and friendly and it was only $21 and some change I dot. Get the price difference for the 4-5 miles difference in located but I think I found an amazing place to take my new car for its maintenance cause the prices were reasonable and the customer service was on point and I was treated with respect and as a female not many car shops give females respect and don’t price gouge

Micah was super professional, I had a great experience. Hang onto him, he is easy to get along with.

Customer service was fantastic. Micah took very good care of me. Service was quick and professional.

Three 5 star experiences in the past 10 days. Two tire and one battery issue or problem resolved and repaired. A friendly place. Thank you.

When I stopped in to purchase tires, I was treated with the utmost respect. The manager was so helpful and cared about my tire problems. He went out of his way to take time and find my tires for me.

This is a great location, with friendly engaging staff. I never have an appointment due to my busy schedule, but these guys work me in, as long as I'm willing to wait. This is my Firestone.

Firestone on willow. Excellent customer service, Ryan Jones was very knowledgeable and helped us with our purchase. We will be back with our other vehicles and request him again for future purchases.

We called Firestone cause we broke down on the highway and we live 5 1/2hours away and they was willing to work us in for a possible alternator . They are amazing and we appreciate them willing to work us in.

Competative pricing, good customer service and extremely fast. I was in and out in about an hour for 4 new tires.

The best customer service I've had for any maintenance. The employees were courteous and understanding. Comfortable sitting area and short waiting time. Looking forward to my next visit. I feel safe knowing I can drive my car off the lot with no issues. The new staff is amazing!

Quickly got me scheduled to inspect tire losing air. Started work on time, identified the issue and recommended solution. Very happy with result.

Minus the weather delaying the delivery everything went great. They also done an awesome job getting my brakes working properly on my other vehicle.

Great people to work with. Fast and honest.

Micah and his staff are always courteous and informative of what my vehicle needs. Quick appointment times and services.

Fixed my AC in my car very quickly last July. Would recommend

The crew was friendly and decent wait Time Ryan was super friendly the entire visit

Staff was absolutely amazing. From management to technicians each greeted me. I originally scheduled online. But my visit was rescheduled because of tire inventory. When I arrived I was greeted with a smile and a kind "how many I help you". Sales technician walked me through everything that was being done individually. Gave me enough information and reasons why behind each task that I was able to make an informed decision about the products and services I wanted. As far as the quality of tires not had long enough to make that decision. Entire environment was clean and relaxing. Thank you Micah.

I always go to Firestone on willow great guys explain why you need this how much it's going to cost