Floor & Decor

The staff were very nice at this store and even provided some snacks and drinks. Everyone was super friendly and we even met with a designer person that helps us out a ton. Frank, the manager, was super responsive and very respectful. We got some clearance tiles and it was a great price.

10/10 would recommend going to this store over the other big box stores. You feel the personal touch and great prices.

Prices were good and great selection of in stock tiles. The best part was Miguel. He was very helpful, took his time, listened to all of our questions and helped us compare multiple tiles for our shower redesign. I did not feel rushed and he was not pushy and listened to what we were looking for. Would highly recommend!

Let me just begin by saying that I would never have imagined walking into this store and receiving my own professional Bathroom Designer...........for FREE! Miguel Rodriguez is AMAZING! He sat down with my wife and I, and using the Store's Bathroom Design Application, was able to create a 3D Model of our bathroom, with the tiles we chose. This helped immensely as the initial tiles we chose ended up not looking like what we expected. I voiced my concern and Miguel was quick to work with us again, walk around the store and choose a new tile design for the bathroom and shower. After an hour or two in the store, Miguel punched in the newly chosen design and we had a winner. Let me be clear, this kind of customer service no longer exists! My wife and I left the store thanking God for sending us Miguel as he was the one who approached us and said, "if you'd like I can show you what those tiles will look like in a model." Oh and Tina, the front clerk is as sweet as pie!! <3 HIGHLY RECOMMEND THIS STORE ABOVE ALL! 5 STARS!!

First and foremost everytime I come to this location and its always a great experience! First greeting always comes with a happy yet graceful one from Tina. Tina treats us like family and make sure were always taken care of. Bob is an absolute amazing manager. He always makes us feel great about our purchases. Bob is always willing to explain everything and goes above and beyond. He truly embodies the customer service experience. We love this location! Thank you Bob and Tina for your great service to us.

This place has everything you need for any type of flooring project. The prices and quality of products are better than any big box store out there. Staff is courteous and knowledgeable. Picking orders is easy and straight forward.

Had a great experience here recently. Natasha Garcia was so patient and helpful in helping us make some decisions and giving design advice for our kitchen remodel. She spent a lot of time with us and did not make us feel rushed or pressured in any way and she clearly knows her stuff. Highly recommend!

Just finishing up a big bathroom project with tile floors and tile bath area. Miguel Rodriguez is an awesome employee who helped us design and provided recommendations along the way. Our new go-to place for anything, tile or floors.

If you are beginning your home refresh, start at Floor & Decor. You will learn what you like, what you don't, what you can afford, what you need to avoid due to cost. The staff are quite attentive and they have a terrific sense of humor.

Bob was very helpful he took the time out to listen and help us pick out some very nice tiles price was great 👍

Jeremy, Ron and Deidre could not have more helpful in our tile search! Pricing and pleasantness of all the staff was amazing. The experience was light a weight had been lifted off our shoulders! Worth the hour drive!!

Well, a somewhat ‘biased’ review (full disclosure as I am an employee as well as a customer-), but, suffice to say, I have ‘Floor and Decor Fever’- it is a wonderful place to shop- very good prices (you will be hard pressed to find lower prices anywhere else for the same product…), a staff that is trained from day one that the customer is truly a partner in our business- selection? I don’t even need to touch on it, phenomenal… 180 return policy (really, 6 months?? YUP…), excellent credit
Options if that’s your thing-

anyway, as an employee (and I would indeed leave a not so glowing review if I felt That was what was appropriate…), these people are what you would want in a company- they really do care for you as an individual- no place is perfect and if you aren’t living up to expectations, there are consequences, but, they do not give up on folks so easily (broad statement I know, but it means like it sounds…), pay is not bad (everyone wants more pay, better benefits, etc..), but they do come in a bit higher than industry average- You have to Work, right? It’s sometimes stressful, the physical demands are not for those seeking an easy peasy type day- but, what can I say, I’m happy as a customer, and also as an employee- I’m a bit on the ‘older side’ of life, but never do I feel as if the advancement opportunities are not available to one of my age- they truly are, provided you do your best to ‘shine’- Upper Management is available, and although things do have a lot to do with the personalities in place in those
Management positions, it has been my experience that they are there to help you with any concerns. Nothing is perfect, but in my 35 years of experience in the business world, this place is striving for some semblance of corporate perfection, if That makes any sense- never really to be achieved, yet the benefits for both are in the day to day- a place Like this tends to attract quality people who have integrity- in all
Levels of operation.

Great customer service. Always refreshing to chat with the people here.. full of energy but not overwhelmingly trying to assist you either.

I had the most amazing experience during my shopping experience. Micah the sales person was beyond exceptional. If you could clone her, DO IT. she is the epitome of customer service great can do attitude and initiative!!
I usually don’t write reviews but I couldn’t sleep without acknowledging her expertise delightful attitude and attention. You have a shining star!!!
Sincerely,
Joye Cotterell.

Great selection. We are building a new home and our contractor pushed us to Universal Tile, however they did not have nearly the amount of tile to select from and they were double the price on most items. Of course we have to haul it ourselves but it’s worth the savings. Ivan helped us and was so fun to work with. He listened to what we were looking for and delivered. We only got 2 of 7 rooms done tonight but will definitely be back.

Staff is always very friendly and very helpful. Always take returns easily. Design is helpful also, although one time they did way over estimate the amount of supplies (way past 10%)… but no big deal because they took everything back.

I had to return some tile that was not used. Someone before cashed me out without setting an account. However , ivan Tina and Brody (I could be mistaking the name) truely wonderful and amazing customer service. Hands down. Very friend and want to always help and it feel natural and. Not forced. I would recommend this store any day

We had a great experience with their products, pricing and personnel. Top notch service.

Today I came to purchase" Dap White "for my bathroom. The store associate whose name is Patrick was very friendly and helpful to find me the right product that I was looking for. Moreover, he was able to answer to all my questions that I had .I would definitely recommend Floor and Decor of West Hartford to other people.

If you are looking for tile or flooring you MUST give Floor & Decor a try! Just plan on arriving at the store as early as you can. They have so many quality tile options that you definitely do not want to be rushed in picking out your tile. If Santa Claus needed tiles... he would probably pick them up at Floor & Decor - I am a harsh critic and 5 star reviews don't come often from me. I would have given Floor and Decor 10 stars if possible or whatever the max allowed stars would be.

I was debating around 5:30 on a Saturday night if I had enough time to get to the store and get everything I needed before they closed at 7. I arrived to the store and did a quick lap through the tile area to confirm what tiles I actually wanted. I had previously spent a few hour looking at tile and even more time looking online. I had my options down to a few selections and was able to make my final choices pretty quickly. Melissa then approached me and asked if I needed any help. A far cry from the current scene at the other big box stores where employees are scarce and knowledgeable help has left the buildings!!! Not only did Melissa come up to me and "ask" me if I needed help, but when I said I did she actually seemed to get even more energized at the thought of actually helping a customer. I asked Melissa if she was a tile expert and she replied her dad would say she was... That was good enough for me! Melissa was extremely knowledgeable about all the products and tile installation. She was able to answer all of my questions with thoughtful, concise answers that made sense. She volunteered additional helpful information and was consistently proposing options to save money. The cost savings suggestions were specific to things that would not reduce the quality of the items. Specifically, she pointed out the grey thin set was less than the white. Granted it was only 3 dollars per bag... but it is the thought that counts also. She went throughout the store with me helping me to get the right items I needed for my bathroom floor and wall project. I commented to her that I felt like I had my own personal shopping consultant. I picked out floor tiles, wall tiles, sanitary cove tiles for the walls, bull nose tiles for the walls, thin set, white thinset for the walls and grey for the floors, since I had white tiles on the walls, grout, trowels for the large floor tiles and 6x6 wall tiles, a grout float, caulk, leveling starter kit, literally EVERYTHING I needed, oh including caulk! In a day when help is virtually non existent at big box stores - I can actually say I Love Floor and Decor - Melissa even came out to help me load my purchase into my car! Jeremy, another employee come out and started helping too! I am not sure how Home Decor managed to get such quality people but I hope they understand and invest in their people to keep this level of service! Floor and Decor (thanks to awesome service and personal interactions with employees like Melissa and Jeremy) has earned my business - it is theirs to lose now. I will not go anywhere else for my flooring / tile needs without first going to Floor and Decor - If they continue to provide the service and shopping experience I received tonight... I will never have to shop anywhere else for tile and flooring needs. Seriously - YOU have to check them out! (and no... I am not a paid reviewer and this is a genuine legit review... you really have to experience it for yourselves!)

Great experience, as soon as you walk in, you'll want to redo every bathroom and floor in your house. The sheer amount of tiling tools, accessories, and material is impressive. Employees are very nice to work with and there are plenty of displays to spark your imagination.