Dunkin'

I really don't understand where all the negative reviews are coming from. I moved to the area last fall and since this Dunkin is in walking distance, my husband and I stop by all the time.

When we order ahead, 9 times out of 10 it's ready by the time I get there. And when it's not, the wait is never long. The staff is always friendly no matter what time of day/week it is- I tend to grab coffee whenever it strikes me so sometimes it's the morning, sometimes the evening.

Unfortunately there are times when items are out of stock despite the app allowing orders to go through. This isn't the staff's fault at all and they always offer alternatives.

The restaurant is clean and well kept- just last week or so contractors came to remove the remnants of prior seating. And while the bathrooms being staff-only is inconvenient, I can absolutely understand why this is. For better of for worse, we live in a city. Yes, there are homeless. I don't blame the staff for not wanting to clean up after disasters in the restroom. I've had to wait a couple minutes in the lobby a few times to meet people and I've never been kicked out or yelled at.

I haven't had a problem coming here. Out of all the Dunkins I used to visit out of state, etc, they're consistently the only location that makes my coffee exactly the way I like it.

I just want to give a Happy Holiday Shout out to MaryJo, the Mrs.Claus of Congress Street Dunkin. She was the sweetest and filled with so much holiday cheer. Thank you MaryJo for making my morning bright 🌞

The barista Day is the sweetest and always greets me with a smile. He is so quick and makes the best drinks out of all the dunkins I’ve been to.

Looked like one guy working alone. He was very nice. Made my iced coffee just the way I like so
Thank you

This is my personal Dunkin. They have a true mean to deliver you the product you desire and have made improvements overtime. They're always willing to fix any mistakes. Worth your wait!

Very polite, quick and always gets my order right. Plus they let you buy an extra coffee for the homeless and hand it out, you can even buy food for them. I prefer this one to the Second Ave store

Dunkin is only as good as the people who make it so kudos to all employed by Dunkin especially what brings me back daily is good workers always remember a voice in drive thru they know ur order AWESOME WORK 😃😊👏👏👏DUNKIN DONUTS EMPLOYEES

Great place nice friendly service. Next to bus stop though feel like I'm in California got to buy something to use bathroom, but why else would you be there . Love DD

Had a very large order that included some customizing and was pleased by the excellent experience!

Took a huge order this morning and the staff got right on it. Very quick and professional staff!

OUTSTANDING STAFF!!! THEY ARE THE FRIENDLIEST. IF YOU ARE A REGULAR THEY EVEN KNOW WHAT YOU WANT WHICH IS GOOD IF YOU AREN'T AWAKE YET! I ONLY KNOW A FEW NAMES BUT EVERYONE IS SO NICE

This Dunkin Donut shop made the best latte out of all the DND shops I've ever been in. Keep up the good work. Congress st. Troy

I love Dunkin donuts...im not complete if i dont have my coffee...they have the #1 best coffee

Always friendly , I don't go in but never feel unsafe when being served.great place for sure

Love this dunkin donuts great parking they make u feel like Ur at home and never left for coffee anywhere else

Great coffee and they actually stirred the syrups in unlike most Dunkins.

They are great and have my coffee made before I get to counter

I love drinking the ice coffee it's my favorite I highly recommend the latte too

No complaints when they make my hot tea

Excellent service from team members who understand your needs.