Walgreens Pharmacy

Pharmacist, Regina is fantastic! Calm, knowledgable, explains things clearly. Reaches out to my dr & works with my insurance. Although there is a pharmacy closer to me, I travel to Simsbury for her excellent service and kindness.

Like any other business the employees try their best to sever you. Give them a break hard to please everyone but they try . Respect them thank them they are human too. Sort staff at times they try to please. If your not happy then joined the team and work there find out what's it's like

The people in the pharmacy are always so responsive and efficient. I never have to wait compared to other branches (N Main St in West Hartford).

Staff is fantastic & very friendly. I drive out of my way to go to this specific Walgreens location.

People at this branch are very responsive and nice. No long Waiting.

I'm hesitant to write this because I don't know who's at fault, and I'd hate it if blame was placed on the wrong employee/manager. However, this place is broken. Almost every time I go, there's a problem with a prescription, the wait is insane, ect.

Sometimes everything is fine and the whole transaction is seamless. But like I said, most times this is not the case. Something has to change here.

Disappointed again!! Last couple of year Walgreens pharmacy of bushy hill is getting worsened. My daughter been prescribed antibiotic, by one of the walk in clinic when it was time to pick it up I went to get it I been told it’s not ready and she need 2 hours to prepare it and only 20 minutes to closing and next day being national holiday they’ll be open fallowing day so earlier I’ll be able to get it was in two days. Than she suggested call the doctor to cancel prescription and choose or transfer to another pharmacy which was a long shot then one stuff member ( not a pharmacist) told me just search for 24 hours location give them a call and they will take care it and I did the person on the phone was so nice I drove half an hour to reach location but medication was ready by the time I went there and took me only 1 minute to get out if you have your kids or your self sick before holidays or time to close too closing do not choose this location because this is our third experience with this location it seams they start preparing prescription after people went in to pick up their medication

I have been without my medication for over a month because every time I try to get the needles I was prescribed, they tell me they've been ordered and should arrive the next business day, and when I call back that next day, the prescription has been wiped from my profile with no call to me. I just got off the phone with a pharmacist, and they couldn't tell me why this had happened, and could not seem to guarantee it would not happen again. They told me to call back, instead of saying they would call me back, as is supposed to happen. I highly recommend choosing any other pharmacy.

I moved here 18 months ago. Initially, this Walgreens was at least average. Since then, there have been nothing but problems: out of stock medications, understaffed, 2 day wait times, controlled medications not filled in a timely order. Every time I know rxs have been sent to them from a doctor, I have to call them and stay on top of every one. I take a lot of medications. My insurance has paid them over $100K this year and the service (with the exception of 2 techs) has been abysmal. I know whatof I speak. I'm a nationally certified pharmacy technician with over 20 years experience at a competing pharmacy.
If you have one non urgent prescription which you can wait up to 3 days for, certainly use this pharmacy. I'm switching to a less convenient competitor, as much trouble as that will be, and Walgreens is losing a $125K customer. By the way, complaints to corporate went nowhere and they just shortened the hours to closing at 7 on weekdays. I'm done!

The pharmacy used to be pretty good but lately it’s been nothing but issues. I get the robocall to my house saying my prescription is ready, I go, and they say it’s not ready and I’ll have to wait (and with the line at all times I’m usually waiting about an hour before getting an attendant). This time I went, they said it was filled but I’d actually have to wait two days-fine- but when I come back four days later it’s not filled. And the staff there, with be the exception of one guy, are the least Apologetic I’ve ever encountered. Do not go here.

One of worst customer service in the pharmacy . No proper response on time and never the prescription is ready on team.