Personal Touch Health Care Apparel

This Company is great. Been ordering gowns and supplies for our facility from Personal Touch for many years. Shipping always fast. Quality of items received has always been good. Our residents love their backwrap gowns.. Had a problem once where they sent us wrong gowns, but they corrected it.

What a great experience I had ordering from personal touch

I really enjoyed working with you, definitely going to buy from again.

low pricing and fast shipping we need more companies like this

While I only just placed my order and the whole other piece to consumer satisfaction is to ensure everything comes in correctly, I want to take a quick second in praising David for his incredible customer service. He was so great to talk to, he was eager to help me find what I need and it was just an overall great ordering experience. Thank you, David!

We needed a bunch of PPE items, and this place was great. They shipped pretty fast. Gloves, ISO gowns, masks, helped keep our crew safe. Thank You

I ordered hospital gowns as a gift for my grandmas birthday and when they arrived they were beautiful. My grandma was very happy with the pattern and quality.

excellent customer service a++ would order from again fast shipping!!!

Was very Satisfied with my purchase will order again Thank You :)

"I order product from this company i was very satisfied with the quality of the merchandise and the service provided"

Ordered four of the same item. Received two, one of which was the wrong size. Four months and four phone calls later, l am convinced this company uses the internet to scam customers. Did not receive the items ordered or a payment refund. ON LINE FRAUD. BUYER BEWARE!

At the owner's request, l placed another call to Personal Touch Health. David apologized for the delay with responding to my delima. He replaced the order with the correct one. Thank you very much David.

I have ordered from Nursing Home Apparel before and been satisfied but with this last order, it was filled by Personal Touch Health Care Apparel. They sent the wrong gowns and I have made multiple phone calls to them, left messages and put in an email contact with no response, over the last three weeks. Will never order from either company again. Very dissatisfied.

1st review I ever write in my life which showed how disappointed I was with the products and service provides by this company. I purchases 2 prints of gowns (pack of 4 for each print) and a adult Bib. Total 9 products, none of them I received is the print I ordered. Talked to their representative Albert, he said they did not have the prints I ordered then they just sent the prints they have. I never heard that the business could be done this way. First, if you do not have the print then you should not list it on the website, second, if you want to send different prints you need check with the customers if I would accept it or not. To return the products, I have to pay the postage by myself and they won't cover it. That sucks. I have to pay the price for the mistake they made!! ( I already paid above $50 for handing and delivery fees when placing the order). In addition, the representative is rude and hard to reach. I am done with this company and will not purchase anything from them any more.

Picked out three printed gowns. When delivered I received none of the prints I ordered. Prints were juvenile on the gowns I purchased for my 90 yr old mother. David from company called and apologized and told me to contact him personally and he would tell me what prints were available. I called David and ordered three more gowns however David couldn’t guarantee what prints were available. He said he was including a fourth gown at no cost to make up for my disappointment in the first order.
We’ll I waited seven days and received only three gowns and one package and paper tag was marked Large, but the tag sewn in the gown was a Medium.
I’m done with this company. Their employees lie and their customer service sucks. Don’t waste your time or money. Wish I could have selected “0” stars!

By the way have you noticed their response below? Typical poor customer service and representatives.

I ordered 2 packs of gowns on 8/17 & paid $10.95 for expedited shipping. I’m writing this review on 8/28. I never received the gowns. I have called twice & spoken with David. Per his request, I sent him proof of purchase from my bank to refund my money. Nothing! I’ve now filed a claim through my bank to reverse the charges. I will be contacting the BBB if this company doesn’t refund my money. In the law of sale, it is the seller's duty to deliver the goods, damages are due for failure to do so. Where the seller wrongfully neglects or refuses to deliver the goods to the buyer, the buyer may maintain an action against the seller for damages for non-delivery.

Received the completely wrong product and awful customer service. read the yelp reviews before you order, or just don't order from here at all

Edit: emailed as requested below from the owner and still no response. What a joke!

I AM LIVID. YOU ALL FRAUDULENTLY DELIVERED ME THE WRONG MASKS. I ORDERED N95 MASKS AND NOT K-N95. AS A REGISTERED NURSE I AM EXTREMELY DISSAPOINTED THAT YOU ALL WOULD DO THIS. THESE MASKS ARE NOT APPROVED AND DO NOT PROVIDE THE FULL PROTECTION THAT I OR MY STAFF NEED TO FIGHT COVID-19 ON THE FRONT LINES. I AM DEMANDING A REFUND FOR THE COST PLUS SHIPPING. I WILL BE REPORTING YOU TO THE BETTER BUSINESS BUREAU AND THE MEDIA!!