CVS Pharmacy

Fantastic Customer Service and the lady that helped me with my meds saved me over $900 . Unbelievable.

1.Arrived 3 hours after doctor sent in script.....still not ready. Told it would be ready in a few minutes. Waited 30 and still told it had 2 more steps to go through before it was ready. Left and went back later due to long line, due to lack of qualified help at counter.
2 A script sent to pharmacy for different family member on different day. Text from CVS stating they were contacting doctor for alternative med. Next day doctors office called to make sure script was received. Told doctor about text. They contacted CVS who said it was not covered by insurance . Doctors office called me back with the info and said CVS told them I needed to contact insurance company.

Marshfield CVS has gotten so bad. The wait time for a called in prescription is really long. The staff offers no apologies just business as usual. There is chaos behind the counter apparently not enough staff (pharmacists) to handle the volume effectively.

never answer the phone cant get a hold of anyone. get left on hold for 20-30 mins every time. HOW ARE WE SUPPOSE TO GET PROFFESIONAL CARE WHEN YOU IDIOTS DONT ANSWER THE PHONE!!! CVS is a joke go find an independent pharmacy much better care and arent criminals

I would leave less than one star if I could. Called to confirm RX receipt from physician.
At 5:30pm, told they had RX and Med in stock. Told that it would be “an hour or so” until ready. Confirmed with staff member that pick up 7pm (90 minutes) would suffice. At 8:45pm ( now 3+ hours… double the agreed upon time frame) to be told it wasn’t ready. Employee shrugged, indicating it was only the two of them. Only upon my pushing, did she indicate they would get it ready. I honestly think, she would’ve been fine with me just walking away and coming back the next day.
Upon completion, even though it was a first fill and receipt indicating counseling required, I was told ABSOLUTELY NOTHING about this new medication, nor was I offered to ask any questions.
Absolutely a shame and black mark on the pharmacy profession. CVS simply adds additional errands and frustration to me. I will change to another pharmacy or mail order.