Best Buy

I walked into Best Buy and was immediately greeted by an associate named John who helped me buy a 55" Samsung Frame TV and a backup battery/USB hub. I paid with my Best Buy card and my TV is bring delivered on Thursday!

Ashley from online pick up, she gave my Client Linda a Great Customer Service, Friendly, alert to help a Disable customer. She was up to our Specifications!!!!! Great Great she deserves to be the Employee of the Month!!!

I made a mistake with a return and Felix and his team went above and beyond to help me out in the nicest manner possible! Thank you so much! Will definitely continue shopping here

I brought my 10 year old son in today because I had purchased a PC 3 weeks ago and he began experiencing glitches while gaming. Andrew Shepherd with Geek Squad was so knowledgeable and patient asking my son questions to pinpoint issue with PC. He was able to solve our problem before we left the store. Andrew even gave my son advice on how to prevent any further issues. My son and I are so appreciative for such wonderful, pleasant customer service. I hope Best Buy recognizes having such an awesome employee. My family will always shop here from now on because of today !

I went in not knowing what i needed, so the person helping me figured that out. Then she realized they didn't have what i needed. However, I left knowing what it was and how to get it. She was kind and patient and didn't laugh too hard when I showed her the dinasaur of a machine i needed help with even though it was almost as old as her.

Natalie is awesome! Had major problems with the call center and she went above and beyond to help out.

Great electronics chain. Always has what I am looking for. Store is very clean staff was helpful. Will return

Very nice Best Buy location it is clean and organized. The staff is friendly and helpful. They are also very knowledgable so they can help you with all your questions and concerns.

Nice location. Had to make a return on some headphones. Ironically they worked to well and had to much bass for what I wanted. The were very quick and East with my return.

It is Best Buy with the the normal offerings. More 🎙 microphones and cameras in this day of home office working.

Obatained a Theragun🥳 for my birthday! Yeah me.

I wanted to express my appreciation for the outstanding service I consistently receive at Best Buy in Summerlin. Being conveniently close to my house makes it my go-to store, and I must highlight the exceptional professionalism and honesty demonstrated by Manager Andy. His expertise and commitment to customer satisfaction make every visit a positive experience. I wholeheartedly recommend Best Buy Summerlin to others seeking excellent service and knowledgeable staff.

One of the workers. Took a lot of time to help us find what we needed for the price we were looking for. He saved us $40 and a trip to another store.

Great customer service and very happy the box was in perfect shape. Competitive prices but stock was across town an another location but still overall happy!!!!

Got there as they opened and was greeted cheerfully and my order ready promptly.

DON'T ORDER or SCHEDULE GEEK SQUAD WORK VIA ONLINE OR THE PHONE!!! You must go into your local store to make sure they schedule the Geek Squad, and not the default 3rd party tech install contractor, Manada. Manada is a bunch of badly dressed, bad mannered, short cut workers with bad attitudes. I mistakenly ordered a TV Wall mount install online and Best Buy sent 2 morons from Manada, who in 40 minutes, used the wrong mount, installed it off-center, and made it so close to the wall, I could not access the HDMI or Audio ports behind my 75 inch TV!! When I called the next day to have Manada come back to fix their poor work. The same moron who botched the first install called me to say he was not going to return because the work was finished. I asked him to return to see the bad work and instead, he called Best Buy and CANCELLED the appointment I made with Best Buy for a re-install!! I called Best Buy multiple times and kept getting staff in India or Pakistan....never a USA based customer service rep. After many calls and raising my anger level many times, I finally got a Geek Squad crew to visit but they could not do the job as it originated online. They advised me to go into my local store on W. Charleston in the Summerlin area of Las Vegas. I was not happy but I went in. I spoke to Manager John Yuri and Consultant Daniel G who listened and fixed all my problems. They helped me get the correct TV mount and assigned the best Geek Squad Techs around, Lawrence Tapia and Roland, to visit my home in a couple days to RE-DO the mess Manada created. They were FANTASTIC, respectful, polite, and competent. Huge thanks to John, Daniel, Lawrence and Roland!!!!!! You guys kept my business after being a Best Buy member for 20+ years. MANADA is a bunch of CLOWNS.

Great place to buy a TV. Also has an open box choice, which is amazing.

Went to pick up a cellphone. The one they had wasn't the right carrier. Salesperson we worked with was extremely helpful and found the right one a few miles away. They made the process super simple. Ordered and paid for it at the store I was at. Just had drive to other store with my receipt and pick it up. Painless..

After looking around online for the 'best-bang-for-the-buck', Best Buy had the stereo that I wanted w/ free installation, for my Mustang. Geek Squad had a Covid free shop, had my car in and out within an hour, and wiped everything down. VERY pleased w/ installation procedures and precautions.

It's really easy to buy here :)
Employees help you a lot.

Helpful staff, found what I needed to buy. Good price.