Safeway Pharmacy

Aaron, the lead pharmacist, is terrific and " on top of his game" ! He is always patient, kind-hearted, and very knowledgeable. He carefully explains the pros and cons of my medications. Robin, the pharmacy technician, is also very nice and helpful.

Riley O, I just wanted to say sorry that you felt like I was trying to refuse you a vaccination. Your age and having had a prior vaccination did make you ineligible for another dose, but you did say after that you had a medical condition that did qualify you. I was not refusing you, I was giving you the best information that I could, which was that a new vaccine was coming in a couple weeks and it was better targeted for the current variant. I am all for vaccines and I would have given you that vaccine, but you became upset and walked away. Again, I am sorry for our misunderstanding!

This pharmacy goes above and beyond for me and my family. Always a hello when I walk by. Always a smile when greeted. On more than a few occasions the staff has gone out of they're way to find me the best possible price on some pretty wacky pricing for some of the things I've had to take. I would highly recommend anybody changing they're pharmacy over to the Safeway in Duvall so pleasant and nice. Thank you

I’m sure the people here are nice and everyone is doing their best so I’m not going to bash them with a negative rating, but other customers should know that in fact you do need an appointment for a COVID shot. Found this out after I had been discouraged to make an appointment and told It was better to just walk in. Not so folks.

Service at this pharmacy is beyond amazing. Been using it for 2 years. They know us by names. Contacted us when COVID vaccine was available for a senior in our home. Thank you for your work!

I was the victim of car prowlers who stole my medicine. I was very very ill in their small office waiting for my script to be filled and they treated me kindly, despite the fact I'm sure it was very unpleasant. Thank you for treating me like a human being. Good on you!

Very kind staff. They go above and beyond what you would expect from a grocery pharmacy. Must be the Duvall charm.

Friendly, and knowledgeable staff. Answered all my questions and concerns.

Always trying their best and friendly.

My star giving is a result of kindness.

Have never been made to feel more horrible when contacting people and being more polite than imaginable. We visited the pharmacy and were made to feel less than human after spending 3 months in a hospital and much suffering and uncertainty. Is it common practice to yell at a guest for returning a phone call FROM your business? That had me a bit lost. We understand things that are beyond your control. Trust me. Kindness and basic......super basic respect ARE in your control. Please attempt to improve that.

Older white woman is a total jerk. Wait times are ridiculous. The man and the younger Asian woman are the most compassionate who actually care.

Standard Safeway grocery store. No self checkout.

Kind and quick.

I'm disappointed in the pharmacy. I have had both good and not so great experiences, but recently it's been not great. Recently I contacted them to see if they have anyone on staff who works with people who have phobias of needles. I was pretty much told "we work both the pharmacy and give shots so we try to get in and out". When I went over that it doesn't quite sound like they understood what I meant by having a phobia, they tried interrupting me that they do understand. At that point the conversation just kept going on in circles.

I can only imagine the terrible experience someone like me could have here trying to just get a shot. There should be designated staff members for children or older folks with fears of needles.

They refused me a covid shot without even checking eligibility. They want me to wait for the new formulation. Why did you let me book it and refuse to do the thing we agreed to.

Don't count on them if you're looking to get a flu shot. I made an appointment only to be told they were totally out and come back tomorrow. Came back the next day only to be told they only give shots by appointment. They have signage up all over the place about walk ins but it's just a waste of time trying to get service there

Some employees are mad and don't like their work. Remember the customers are who pay indirectly your bills. Treat customers with respect please. One single bad instance blows up your reputation and damages the good work of the good employees.

I will never use this pharmacy again, whichever woman I spoke to on the phone treated me like an absolute inconvienence to her when I requested to be called when my Rx was ready. That was at 2pm... I had a family member stop by and check on the Rx when they went for some groceries at 7pm and he must have spoken to the same woman because she snapped at him informing him “she knows to call me when it’s ready”. I plan on calling again first thing in the morning because this is rediculous, my Dr. is closed until Monday and I NEED this Rx, I had an emergency surgery done in office and ABSOLUTLY HAVE TO HAVE MY ANTIBIOTICS.

What the hell is wrong with this pharmacy staff? I work in the medical field and am absolutly appalled, they just don’t seem to care they are screwing with people’s health!

What has happened to the Pharmacy? Did someone else come in and take over the space and decide to cut costs by ruining the customer service? Seriously, I have been using this pharmacy for years and it has recently (last 4 months) taken a turn for the worse. Much worse. What gives?