Hometown Evolution Inc

I WISH I COULD PUT 6 STARS!!!

I have spent hundreds if not thousands of dollars over the years on cheap and mediocre outdoor patio lights. What I found was that they never last and end up replacing them year after year, which I feel is totally unnecessary. I needed a more cost effective solution but I was surprised that I couldn't find any premium grade lighting in Canada, let alone Toronto, where I live but I was committed to never replacing my old lights with cheap budget lights ever again!

Several years ago, I came across Hometown Evolution who is based in the US. I ordered my first string of lights and I couldn't have been happier! Not only is their product premium and competitively priced but every single person that I spoke with from their company was incredibly friendly, helpful and was genuinely eager to make me happy. My experience end to end was incredibly impressive and as an avid Amazon customer, it was a nice touch to get back have a person to person conversation. I am regularly complimented on them and always asked where I got them from because they don't look cheaply made.

Fast forward several years later and I am pleased to say that my lights have lasted the test of time! They look and work just as they did the very first day that I got them and have never once had any issues with them. I've now moved to a much larger house and I have again, worked closely with the Hometown staff and again, was given the same impeccable service, competitive pricing and premium products from years ago!

This level and consistent service is a true testament to just how great this company is and encourage others to reach out to them--you will honestly NOT be disappointed!

THANK YOU AGAIN HOMETOWN!!!

Hometown Evolution is an oasis of customer service at a time when it is practically a lost art. They were immensely helpful and made sure that we had the products that we needed in a timely manner (including an urgent swap-out to make sure that our light system worked for our needs).

Their care and attendance to us as customers allowed us to be able to make our daughter's birthday (and our summer) special, even during a global pandemic. Thank you very much!

I searched the internet for a reasonably priced replacement for the "fairy light" bulb which was broken when my rambunctious dog tipped the lamp over. What I found were bulbs which were apparently victims of "Covid inflation" -- in other words much higher priced than the original.

So, I kept looking and found Hometown Evolution where not only do they have a complete selection of Fairy Lights, but the prices are right and the customer service, I came to find out to my great pleasure, was spectacular.

The bulb I ordered arrived well-packed/protected but one of the wires required to be connected to the bulb's base had broken in transit (see photo). I contacted Hometown Evolution and explained the problem. There was no push back or argument -- in fact, I'd no more than explained my problem, than they said we'll send you a new one.

Well, turns out that they sent TWO bulbs -- the clear white LED bulb and a multi-colored bulb (see photos) sent just because they thought I might also like it. All at no cost which I think is above and beyond for merchants whose reputation is often affected by the vagaries of the country's postal or private carrier systems.

They told me they tested the bulbs before sending them and could guarantee they worked when they left the company. They arrived in perfect shape.

Hometown's customer service staff wouldn't hear of letting me pay for the bulbs so I'm glad to write this review. The range of lighting products is extensive and fun to think about how one might use them ... which I may very well do.

And because friends who see my bulbs always ask where I got them, I now can say, WITHOUT RESERVATION, that I got them at a great company in Pennsylvania which has great prices, a huge variety of unusual lighting products, and terrific customer service.

Michael Scott
Indianapolis

I rarely post reviews, good or bad, but recently had such an amazing experience with Hometown Evolution that I felt it was worth taking the time to share with others.
When our existing outdoor bistro lights failed us (just in time for the Holidays), rather than head for our go-to garden center like I have in the past, I decided to do a little online searching, instead. That’s when I landed on Hometown Evolution. Not only did they have an almost overwhelming number of choices (I’m talking pages & pages, with every kind of outdoor bulb imaginable!), but the products were all of exceptional quality and reasonably priced. Because the Texas sun can do a real number on outdoor lighting, I settled on a couple strings of commercial-grade, weather resistant lights, with double filament Edison bulbs. My new lights arrived in under a week (no apparent supply shortages with these guys!), well-packaged and—once we got them hung—even more wonderful than I could’ve hoped!
The customer service is definitely “old school” … a real person answers the phone and is both helpful and knowledgeable enough to answer any product-related questions, all the while making you feel like you’re they’re most important customer.
So, not only am I posting a very lengthy and detailed review, but I’m sharing my experience with everyone who has the pleasure of seeing my new outdoor lighting. Thank you, Tim, and the rest of the Hometown Evolution team for making our Holidays even brighter this year!
Kelly

I cannot give enough high praise for the service I received from Hometown Evolution. First, they had the exact product that I had been searching for and the bulbs arrived very fast. When a couple of bulbs went out after only 1-2 days, I reached out to ask if this is a common problem with them. I received and almost immediate reply apologizing for the inconvenience and explaining that a few of the filaments were probably damaged during shipping. They had already sent out replacements based on my email! I am SO IMPRESSED with this company. My order was small, but they made me feel like a VIP! I will order from them again and again!

Ordered 100 feet of deck lighting and the 100 bulbs that came with it
19 bulbs were broken
Called hometown evolution
They called right back and said the replacement bulbs are on the way
I couldn’t believe it
A lady named Lisa said it is all taken of. She was the nicest person that you could talk to
I then got a call from another gentleman from Hometown Evolution, the guy was a pleasure
You don’t find businesses like this anymore
If you want to order lighting, you will not be sorry that you ordered from Hometown Evolution
They were great and have great products
Thank you Hometown Evolution

Some of the light bulbs got rain water in them somehow. I contacted Timothy in sales who was very helpful in taking care of this unusual occurrence. He helped me by combining other items I ordered with the replacements that he sent. I appreciate everything that he did for me. Hometown Evolution has quality products and quality service personnel.
Thank you Hometown Evolution Inc

This business is one of the finest I've dealt with in a great many years.
I know nothing about electrical stuff, but I went ahead & ordered bistro lights for our backyard. Unfortunately, Covid-19 postponed the installation until the wk. before last.
When we finally turned the lights on they looked fabulous, HOWEVER, I'd ordered 2 different types of light bulbs - I thought G-50 2" bulbs were all the same.
I immediately wrote to Hometown Evolutions, Inc. & to my surprise they were incredibly friendly, accommodating, and efficient. In less than 2 wks. they've replaced all of the wrong bulbs for the right ones, without charge, and even sent a few extras. The lights look incredible.
Next week is my 70th birthday & I'm now able to anticipate celebrating this milestone mainly because Hometown Evolutions, Inc. were so incredible.
I would highly recommend this company to anyone without hesitation.
(Thanks Brian & Tim)

I originally chose Hometown Evolution as my source for outdoor lighting because their product had more description and appearance of quality. I was tired of replacing these type lights due to weather and squirrels chewing the wires and just plain cheapness. I also wanted to be able to change individual bulbs as necessary. I am an unusual purchaser, "Good enough is not good enough". I research and choose most everything I buy "OK, I'm one of those people". Upon receiving my string sets I knew I had made a great purchase, and after 2-3 years, all lights were still burning, but most all of them had condensation inside and some were half filled with water. I called HEI and discussed this situation and was immediately told that a few years ago they had received a batch of bulbs that indeed demonstrated water leakage. Without even asking, HEI sent me a complete set of replacement bulbs no issues at all. This is proof that doing your research and making the best purchase you can find is well worth your time. These strings (no squirrel chew) and bulbs (great warm look and feel) and the customer service of HEI will keep me coming back for future lighting design projects. Will add pics soon. Thanks, Tom

Hometown Evolution is AWESOME! My order was shipped quickly and packed extremely well. I had one minor problem but was immediately handled. Can't say enough good things about their customer service.

We had a issue at The Green Lion Café and Hometown Evolution had great customer service and took care of our problem right away! Would definitely recommend! :)

Love their LED string lights! Great products and amazing customer service!

We ordered a string of prismatic bulbs. One bulb came broken and 3 were white. We've contacted the company twice via their Contact Us on the web page to send replacement bulbs, and have been ghosted. 3 white stars for you.