The UPS Store

A customer oriented store and probably the best services store in the area. Better than other UPS in the neighborhood. Extremely fast service and efficient processing of requests.

One of the best ups locations, i have been here on multiple occasions and the staff is super friendly and respectful. I have seen they are super busy at times with just one person on the shift but they are super quick! Good job guys!

The Chinese lady and other workers are super patient with our passport renewal process. We are very thankful!

I am very happy with the customer service at this location. We were in and out in minutes. That never happens at other locations. Thank you Christine for assisting and meeting our business needs. We look forward to having a long relationship with your organization for years to come.

Arcadio was the best! So kind so helpful and so sincere! What a wonderful helpful human being. He was so polite from the get go and helped us with the notary through and through

Drop off UPS packages daily from my Amazon Sales. It’s easy to get in and out and the staff is supper helpful.

proactive, helpful, nice - best customer service ive encountered

Great service in a very clean and well designed location! Christine the manager is the best!

Great service

Great customer service!

Good service!

If on your website states open 0900 then open at 0900, not 0905 ,then wait for employee to start computer, log in do all her duties ,which should have been done prior to opening.

Only One employee working during busy time. You guys need to staff up, especially during busy hours

I had an extremely poor service experience at this UPS Store when drop off a package.
They insisted on an additional $50, claiming that my package's "Dimensional Weight" exceeded 70 pounds, despite the actual weight being only 47 pounds, with dimensions of 33x26x12. This explanation is clearly absurd
As I, being an online seller, ship packages of this size almost every day and have visited at least 20 other UPS Stores without encountering similar demands.
In the end, I was forced to leave this UPS Store and went to another UPS Store 1.3 miles away. Interestingly, the second UPS Store accepted my package without any issues.
What infuriates me further is that, upon contacting UPS headquarters, I learned that such a policy does not exist. According to UPS headquarters, additional charges are only applicable when the actual weight exceeds 70 pounds and are not based on "Dimensional Weight."
In an attempt to address the issue, I returned to the UPS Store to communicate with them. However, they dismissed me with the statement, "This is our store's policy"
Overall, I am highly dissatisfied with the service and attitude of this UPS Store. I strongly discourage anyone from choosing this establishment and hope that UPS headquarters will address this issue, ensuring their branches provide customers with more transparent and professional service.

Very slow and AC is never on, it’s ok in winter but in summer standing there for 15 minutes is not comfortable. A few times I gave up my spot in the line because it’s taking too long. One time I saw them opened a few minutes late so doesn’t seem very punctual.

The people work here don’t know how to manage their priorities. Because of someone is doing some documentation, so five of us waiting in line for a simple package drop off need to wait for 20 mins after they finish the first person. People work in this location definitely need another onboarding training. I would give negative stars if I can.

Worst UPS I have ever been to. Always a line and never enough help. Go elsewhere.

Tortoises are three times faster than them.

Way too expensive to ship. They did not even give me options, just here you go and pay the extra charges for putting tape on the box. UPD stores have to stop charging extra for putting tape on the box and a label. Really 6 dollars to do that?