ampm

I like this AM PM market. They just did some up graded and the store looks newer and nicer than it did. The people who work here are always friendly and helpful. They make stopping here a pleasure. The restrooms are also clean and smell nice. Highly recommend

Bad Treatment/Poor Customer Service at the Rancho Santa Margarita Location

December 25, 2023, Christmas Day, I went to this AmPm location at 29880 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688 to pump gas and purchase gas gift cards. Putting gas on my car was a breeze however, when I went inside the store to purchase the gift cards, that's where the problem started.

The cashier, Asian guy, unfortunately I didn't get a chance to get his name as he was very unfriendly, grouchy, and rude, after trying to sell me 2 gas gift cards of $50 each ($100 total), was unable to complete the transaction but charged my CITI Mastercard the 2 $50s ($100 total) that I now tried to dispute with the bank. The bad thing is he refused to give me a receipt certifying that he has cancelled the transaction due to his inability or the machine to successfully complete the transaction. After waiting 2 days to hopefully drop the charges on my credit card, I found out that both charges of $50 each went through but without me receiving the merchandise which are the 2 gas gift cards, supposedly.
the store to reverse those charges as they weren't reversed after all since they went through. This very rude cashier strongly refused to give me a copy and even yelled at me when I was trying to ask for a copy of the transaction that was cancelled so I have some proof with the bank when I dispute it.

I sent an email to Marathon Petroleum Company Customer Relations for them to take the necessary action as I know the bank will do an investigation of this case/incident and if that cashier will not admit his error, the bank will not reimburse these above-mentioned charges. I hope that the company's customer service will act on this asap to avoid any legal action from my end. Otherwise, I have no recourse but to refer this to my legal counsel.

Never have issues with anyone BUT Victor. He has the poorest customer service along with shorting me on my change 4x now.. regardless if it is a penny or a dollar, it is MY (the customer's) change. I have been a customer at this location for years and due to the lack of character and honesty of this employee, I will not be returning.

Fix your internet or put up a sign - cash only. Stood in line and waited to be told its cash only because the internet is out. Wasted my time.

The car wash here doesn't work today and doesn't do well others. Just fyi

Don’t like his attitude and will never go here again!