AT&T Store

Personally, I had a great customer service experience at this store. The store is under new management and said employee is more competent than previous managers. I’m confused and saddened to think of the reviews below. Personal lives and someone’s weight should not be displayed in a “star rated review.” I had someone who previously worked there completely misinform me
of my purchases and pricing. When I returned to converse with said employee (who no longer works there) the store manager was kind, understanding and swiftly deescalated the situation with reassurance. She took care of every issue I had with ease and knowledge. I am shocked that AT&T would allow such defamation of their workers online a public platform, having nothing to do with their job duties. The comments about “weight” and “baby daddies” has zero context on that persons work ethic. I do not know these people personally, their personal life and struggles are none of my business. I do not go to any AT&T store to fat shame others or judge and stick my nose in the lives of others; as I’m sure no one else would want to be judged or insulted either. The employees fixed my issues which I had with my provider and purchased items. Never once was I in the market for “weight issues” or “baby daddies.” I’m sure upon the hiring process a blank or questionnaire for “baby daddy issues” and “weight” was not any type of requirement for job placement.

With my experience with AT&T i came in yesterday for the new iPhone 15 pro max a sales women by the name Crystal helped me find a good deal to get away from Verison service she was super kind and friendly and walked me through the process and I came in today for Wifi and Crystal was helping me again. Unfortunately I wasn’t able to get the box due to personal issues or else i would’ve! She was really determined to sell it and made good points on the use of the WiFi box I really wish I would’ve gotten it.

This AT&T store on Fairmont Parkway in La Porte, Tx has always been on point. Since being a customer for over a year now I have never been to any other store but this one. I have always had a wonderful and pleasant experience with customer service. Management and all the employees have been more than curtious and respectful to me and my family. They have always been more than helpful with my wireless and internet services!!! Keep up the good work, AT&T needs more employees like yall!!!

The staff here was more than helpful and friendly. They helped my family and I get new phones, got me on a better, cheaper plan than the old slower more expensive plan I was on. They were patient and informative and willing to help in any way they could. Would definitely recommend this store. Mark, Brent and Christopher were awesome.

The manager Yashira & her employee are amazing I have never been to a store where they have helped me and made me feel like home I would honestly recommend this store and her team they are trained the correct way.

Yesterday afternoon i went in to the store having trouble shoot issues with my new device and i was helped by the manager and 1 of her employees and they were glady to help me out i decided to give them a review due to how my experience and the environment in the store and i also wanted to say i read the review and one of the reviews that stands out has nothing to do with how the manager is as an employee or manager her personal life should of never been exposed that’s unprofessional from who ever did it i can say that the manager is honestly one of the best manager i’ve ever met and how she works and is able to juggle between multiple people and reps it’s amazing

I was having issues with my phone after buying an upgrade found out about past issues with the phone as to why I couldn’t have device both David and Bianca were very helpful and stayed consistent until we figured everything out. Very great full for them and their time!

I love it so much they help me especially that girl name mia perez she had a wonderfully customer service and she helped me out pick a good phone

Really helpful with everything you might need. While some might be put off by the big AT&T logo, they are really down home people and are willing to do anything to help anyone. The staff has always been pleasant, even when my mom just locks her phone and needs help unlocking it. A+++++++

Crystal was awesome! She is very knowledgeable and friendly. We will definitely be returning for any of mobile and internet needs. Thanks for being patient with us.

Did a wonderful job setting up our business account! Very professional and knowledgeable staff. Rudy was very friendly and David was very helpful.

The service was superb, very good communication, and understanding of the product that I was purchasing. I will highly recommend this location and, sales rep. Crystal.
Thank you very much for your service.

Thank you so much Mr O'NEAL for taking the time helping me upgrade my new phone! Wonderful guy.

Att store in laporte TX on Fairmont is amazing Brent is such an amazing store associate he is very friendly and very helpful everytime I go into the store he always fixes my problem Brent really needs to be recognized for his outstanding work

Brent and Mark helped me setup my new phone service and internet when I had a problem with anything they did absolutely everything they could to help me out and if they couldn’t fix a problem I had they made it up to me and they stayed over to help me set up my phone I highly recommend them to help anybody 10/10 service

Awesome experience at the store, Mark and Chris took great care of my upgrade! They are military veterans too!

Brandon and Eric answered all our questions on the se watches and set them to our phones, I recommend this art store

Brendan was very knowledgeable and helpful. He took care of everything I needed and answered all of my questions.

Great help from my coworkers helping my mom out on buying a speaker, she was pleased with the help she was given!

Rene at the store was very nice and knowledgeable. Will definitely be making this store my go-to!