T-Mobile Authorized Retailer

Daniel and Brandon did an excellent job helping me find a new phone and answering every question that I had politely and thoroughly. Those guys deserve credit they're great at what they do

I first went into a T-Mobile store elswhere. I was so put off by the representative it was making me believe they were a terrible company. I chose to go to another store. WOW!!! Eddie was so helpful. He was understanding, told me what I had to do now, never said anything bad about anyone and instructed me in what I had to do to go from Sprint to T-Mobile. I cannot begin to exclaim how wonderful Eddie is as he had to help me again. I am such a grateful customer I have to say I am really reluctant to spread the fantastic news that Eddie is so spectacular for fear of him being promoted. But, when you receive such stellar customer service, you can only hope great things happen to great people!!! Thank you Eddie!!!! (My entire life has been in customer service)

Hi. Corey at the Broadview Heights T- Mobile was Extremely Helpful. I just got a new watch and he knew his stuff. Grateful for his help.

As a former T-Mobile employee, this store did everything exceptionally well. Daniel got all my needs sorted, give this man a raise! Great store!

Corey was Patient, kind, and found us the best deal.

My mom and i came into the store looking to switch our service to a new carrier but weren’t completely sold on T-Mobile. Adam was the rep who helped us out and he was great, we told him what we were looking for and he broke everything down for us and answered all of our questions. He seemed genuine and upfront, which we liked. We were sold! The switch took a little while because my dad needed a flip phone that they had to go to another store to get but the guys kept us entertained and laughing the whole time. It was an overal great experience and we’ve had the plan for over a week now and I get service everywhere and have unlimited data which is a HUGE improvement from Sprint! We will be recommending to everyone!!

Ask for Edrick! He was super helpful with some issues I was having. I was frustrated and not in a very good mood, but he was so personable and made me laugh. Even better he fixed all my problems in about 2 minutes. Professional and great customer service! Thanks Edrick 😃

I had the most AMAZING experience with Edrick!! He had me laughing throughout my entire experience ! He took care of transferring my data, making my day and keeping a smile on my face without skipping a beat! If you're in Ohio stop by and see him, you'll know when you see him, that smile will make your heart skip a beat 🥰

Prior Tmobile employees made a mistake inputting my 2 for 1 deal on my s10e phones, when they allowed me to pay for the first phone in full, up front. I followed their instructions and allowed for 2 months for my bill to reflect the 2 for 1 deal. Tmobile headquarters continued to charge me for the second phone. Though Tmobile headquarters refused to refund the first phone amount in full to fix an issue that their agents/employees messed up, Eddie helped remedy the situation and got Tmobile HQ to credit me back the $700 for the first device.

Eddie was helpful, presistent, and put the customer first, unlike Tmobile HQ. Thank you Eddie for all you did, great job. The five star rating is for Eddie.

Please note, I would give TMobile HQ zero stars if I could, because they refused to refund the full $700 to my credit card as they should have, to rectify the mistakes of their prior employees.

Took my mom to get a new phone. Nice clean store. Employees were very polite and efficient. Got all our questions answered. Got great service with little wait time.

We stopped in to swap sprint sim cards for the new T-mobile sim cards in two iPhones and activate a new line as well. Todd was very friendly and was able to get everything accomplished during our visit.

We recently switched our service from another provider to T-Mobile. Eddie assisted us and was very professional, courteous and patient making it a smooth transition.

What a good experience at the store. Eddie was so helpful and provided me with so many options. Most knowledgable person I have ever met in the phone industry. Sadly I can only give 5 stars.

Eddie was super helpful and nice. He helped me with 3 phones, he was extremely friendly about it and he really saved us so much trouble.

Jada was awesome, she helped me in so many ways. I will only go to this outlet store because of her. Jada should be a mentor to new employees..I've been with t mobile since 1990-91& never have been as pleased as today...

What a great experience I had in this store. Great work Eddie, Jenna & Zia.
That store was very helpful from start to end. switching from Verizon was the best thing I did. This is the store to be. Great work guys.

Staff is over the top in customer service. Had a few issues I couldn't figure out on my phone. Todd explained everything that was happening and how to fix the issue(s). Highly recommend!

This T-Mobile is fast and efficient. Mohamad is extremely friendly. All staff was incredibly informative and kind. Thank you for making my experience quick and easy!!

My first time experience here went soo smooth. The staff knows what they’re doing and have complete knowledge.. i would definitely recommend Tmobile.

Todd was great! Helped us with everything we needed when transferring 3 phones all while dealing with a busy store.